Job details

Associate Customer Support Engineer

BlueConic is looking for an Associate Customer Support Engineer to join their expanding Support function. The ideal candidate should possess a mix of technical expertise, communication skills, and problem-solving abilities.

Skills

Experience in technical support roles
Working knowledge of customer data platforms and digital analytics
Frontend development experience (HTML, CSS, JavaScript)
Strong written and verbal communication skills
Exceptional organizational and prioritization abilities

Responsibilities

Analyzing, troubleshooting, and addressing customer problems through the ticketing system
Collaborating with Customer Success Managers to resolve issues
Providing first-tier support for customer inquiries
Staying updated on product releases and educating customers
Assisting in research, planning, and process implementation

Benefits

Opportunities for career advancement
Work with top brands in achieving marketing goals
Exposure to a variety of web technologies
Inclusive and values-driven work culture

To read the complete job description, please click on the ‘Apply’ button

BlueConic Glassdoor Company Review

4.4

BlueConic DE&I Review

4.4

CEO of BlueConic

Bart Heilbron

Approve of CEO

By BlueConic

BlueConic, the leading pure-play customer data platform, liberates companies’ first-party data from disparate systems and makes it accessible wherever and whenever it is required to transform customer relationships and drive business growth.

8 jobs

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BADGES

BENEFITS & PERKS

Dental Insurance

Disability Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Vision Insurance

Performance Bonus

Paid Holidays

FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Internet & Web Services

TEAM SIZE

51-200

LOCATION

Remote, based in Anywhere

EMPLOYMENT TYPE

Full-time, remote

DATE POSTED

June 21, 2024

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