BMV Customer Service Representative 2

Work for IndianaGrow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana s communities every day.At the State of Indiana, we don t just talk about diversity and inclusion Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.About the Bureau of Motor Vehicles:The BMV s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and are dedicated to fostering an environment where we• Invest in our employees• Engage our customers• Provide sustainable systems• Embrace product innovationAbout the JobCustomer Service Representative 2 s are charged with administering and evaluating driving exams as well as assisting customers with titles and registrations. In this role, you will evaluate the customer s knowledge and ability to adhere to traffic laws in a calm and patient manner. When you are not facilitating these exams, you will be at the frontline, processing transactions for customers.A Day in the Life:The essential functions of this role are as follows:• Administer skills tests and evaluate driving skills• Assist customers with vehicle/watercraft titles and registration needs• Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles• Attend training classes and/or take certification tests as required• Maintain privacy of customer and all related records• Substitute for Customer Service Representatives as neededThe job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.What You'll Need for Success:• High school diploma or equivalent• Must be 21 years of age or older• Must possess a valid State of Indiana driver s license for at least the preceding 12 month period• Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.• Customer service experience• Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.• Must be familiar with the operations of all types of motor vehicles• Working knowledge of Indiana driving laws• Top-notch communication skills• A high level of critical thinking and the ability to troubleshoot• Ability to process cash and card transactionsBenefits of Employment with the State of Indiana:The State of Indiana offers a comprehensive benefit package for full-time employees which includes:• Three (3) medical plan options (including RX coverage) and vision/dental coverages• Wellness program (offers premiums discount for the medical plan)• Health savings account (includes bi-weekly state contribution)• Deferred compensation account (similar to 401k plan) with employer match• Two (2) fully-funded pension plan options• Group life insurance• Employee assistance program that allows for covered behavioral health visits• Paid vacation, personal and sick time off• Competitive leave policies covering a variety of employee needs• 12 company paid holidays, 14 on election years• Qualified employer for the Public Service Loan Forgiveness Program• New Parent Leave• Free Parking• Free LinkedIn LearningEqual Employment Opportunity:The State of Indiana is an Equal Opportunity Employer.Estimated Salary: $20 to $28 per hour based on qualifications.