Sales Representative: Repairs Division - job 1 of 3

As a Sales Representative in the Repairs Division at Bone Dry Roofing, your primary responsibilities will include representing the company with integrity, performing inspections on potential customers' properties, running daily leads, providing accurate estimates during appointments, and following up with both past and current customers. You will also liaise with the production team to ensure quality project completion.

To become a Sales Representative in the Repairs Division at Bone Dry Roofing, you should have at least a High School Diploma or equivalent, a valid driver's license, and the ability to pass a background check. Physical requirements include being able to occasionally lift and carry 50 lbs and climb ladders. While industry experience is helpful, it is not a requirement as we provide comprehensive training.

Absolutely! At Bone Dry Roofing, we understand the importance of training. New Sales Representatives in the Repairs Division will undergo detailed training to get acquainted with our products, sales techniques, and customer service approach. Our Industry Leading Sales System is designed to ensure you have the tools you need to succeed from day one.

As a Sales Representative in the Repairs Division at Bone Dry Roofing, you can look forward to a competitive compensation package that includes a base salary, commission, and bonuses. In addition, we offer excellent benefits such as medical, vision, and dental insurance, company-paid life insurance, a 401(k) plan, and generous PTO.

The work environment for Sales Representatives at Bone Dry Roofing is dynamic and supportive. You'll be working with a close-knit team that values respect for homeowners and an unwavering commitment to customer service. We pride ourselves on our family-owned culture, where every crew member is trained and certified, creating a collaborative and encouraging workplace.

When faced with an unhappy customer, it's important to listen actively to their concerns, empathize with their situation, and assure them that their issues will be resolved. Providing swift and effective solutions not only helps in retaining customers but also builds trust and loyalty, which is critical as a Sales Representative at Bone Dry Roofing.

As a Sales Representative, generating leads can involve various techniques such as networking within the community, leveraging social media, and engaging previous customers for referrals. At Bone Dry Roofing, you will also benefit from leads provided by the company, allowing you to focus on building relationships with your customers.

During a property inspection, I would start by assessing the visible conditions of the roof and surrounding areas. I would look for signs of wear, water damage, or other issues that may need repair. Documenting my findings is crucial, as this will help in providing accurate estimates and recommendations to the homeowners.

I am drawn to Bone Dry Roofing because of its strong reputation in the community and commitment to exceptional customer service. I appreciate the company’s focus on training and professional growth, and I am excited about the opportunity to contribute to a team that values integrity and customer satisfaction.

Effective prioritization is key in managing multiple leads. I would categorize leads based on urgency and potential value, ensuring that I address the most pressing and high-potential opportunities first. Time management tools and reminders would also assist in keeping my workflow organized.

If I didn't know the answer to a customer's question, I would be honest and let them know. I would assure them that I would find the information they need by consulting with a team member or referring to company resources. Honesty builds trust and demonstrates my commitment to providing accurate information.

Building rapport with a new customer begins with establishing a friendly and approachable demeanor. I would ask open-ended questions to understand their needs and concerns, actively listen to their responses, and personalize my service to create a genuine connection.

Following up with past customers involves consistent engagement through phone calls or emails. Sharing updates about new services, checking in on their satisfaction with previous work, and offering assistance for any ongoing needs can entice them to maintain a relationship with Bone Dry Roofing.

Handling deadlines effectively requires strategic planning and time management. I would create a detailed schedule for daily appointments, allowing buffer times for travel and unexpected delays. Staying organized and adapting as necessary ensures that I stay on track without sacrificing the quality of service.

The most important quality for a Sales Representative is resilience. The ability to handle rejection and learn from experiences while staying motivated and focused on goals is crucial in the sales field. At Bone Dry Roofing, this resilience paired with a commitment to customer service will lead to successful and rewarding interactions.