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Sales Support Specialist****

Bone Dry Roofing is seeking a creative and motivated Sales Support Specialist to join our growing family. As a Sales Support Specialist at Bone Dry Roofing, your role will be vital in ensuring effective follow-up

on unsold estimates and nurturing potential clients. You will play a key part in converting potential

clients into customers by providing information, addressing questions, and building rapport.

Strong communication skills, attention to detail, and a customer-centric approach are essential for success in this role.


If you have strong communication skills, a customer-focused mindset, and a desire to play a crucial role

in converting potential clients into customers, please apply.


This position is onsite work location at our Indianapolis office.

Work Schedule: Onsite Full Time Shift Monday to Friday 10:00am to 7:00pm


Duties and Responsibilities
  • Reach out to clients who have received roofing estimates but have not yet committed to a purchase
  • Build and maintain relationships with potential clients through various communication channels, including phone calls, emails, and text messages
  • Provide support to the sales team by assisting in the conversion of potential clients into customers
  • Maintain accurate records of client interactions and updates in CRM systems or databases
  • Ensure that all interactions align with company standards, messaging, and policies to provide a consistent and positive client experience


Qualifications
  • High School Diploma or equivalent
  • Pass a background check
  • Proven experience in sales support, customer service, or a related field
  • Strong communication and interpersonal skills
  • Detail-oriented with the ability to maintain accurate records and follow-up effectively
  • Customer-focused mindset with the ability to address inquiries and concerns professionally
  • Proficiency in using CRM systems and databases (experience with CRM systems is a plus)
  • Ability to work in a fast-paced environment and handle multiple inquiries simultaneously
  • Familiarity with the roofing or construction industry (a plus, but not required)


Compensation & Benefits
  • Competitive compensation commensurate with experience
  • Medical, Vision, and Dental Insurance
  • Company paid Life Insurance
  • Company paid short-term disability
  • 401(k) Plan
  • PTO, Vacation & Holidays
  • Onsite gym with showers-free access

Why Join Bone Dry Roofing:
  • Be part of a passionate and friendly team that values creativity and customer satisfaction
  • Competitive pay and benefits package
  • Opportunity for professional growth and development
  • Make a real impact on the company's online presence and brand recognition
  • Work in a dynamic and innovative environment
  • Be a part of a company that cares about its employees and its community


Bone Dry Roofing is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, national origin, sex, age, disability or handicap, genetic information, citizenship status, service member status, or any other characteristic protected by federal, state or local law. This policy of nondiscrimination in employment includes but is not limited to recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff, or termination of employment. If you require assistance in the application process you are welcome to contact recruiting@bonedry.com, and a representative will be in touch.

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Average salary estimate

$50000 / YEARLY (est.)
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$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Support Specialist****, Bone Dry Roofing

Join the dynamic team at Bone Dry Roofing in Indianapolis, Indiana, as a Sales Support Specialist! In this role, you'll be the friendly face that follows up on unsold estimates, reaching out to potential clients and ensuring they have all the information they need to consider our roofing solutions. Your primary goal will be to nurture relationships through phone calls, emails, and texts, turning prospects into satisfied customers. With your strong communication skills and customer-centric mindset, you'll quickly become an integral part of our sales team. You'll also keep detailed records of client interactions, ensuring that every follow-up aligns with our company’s standards. We value attention to detail and a proactive approach in addressing inquiries. If you're ready to work in a fast-paced environment and have a passion for helping people, then Bone Dry Roofing is the place for you! Our full-time position runs Monday to Friday, from 10:00 am to 7:00 pm, and offers a supportive work atmosphere where your contributions will truly count. Not to mention, we offer excellent benefits like medical, vision, and dental insurance, alongside a competitive salary. Join us, and make a real impact while growing your professional skills in an exciting industry!

Frequently Asked Questions (FAQs) for Sales Support Specialist**** Role at Bone Dry Roofing
What are the core responsibilities of a Sales Support Specialist at Bone Dry Roofing?

As a Sales Support Specialist at Bone Dry Roofing, your core responsibilities include following up on unsold estimates, reaching out to potential clients, and building relationships through various communication channels. You'll support the sales team in converting leads into customers while maintaining detailed records of client interactions via CRM systems.

Join Rise to see the full answer
What qualifications are required to apply for the Sales Support Specialist position at Bone Dry Roofing?

To apply for the Sales Support Specialist position at Bone Dry Roofing, you need a high school diploma or equivalent, the ability to pass a background check, and proven experience in sales support or customer service. Strong communication skills, attention to detail, and a customer-focused mindset are essential.

Join Rise to see the full answer
Is previous experience in the roofing industry necessary for the Sales Support Specialist role at Bone Dry Roofing?

While familiarity with the roofing or construction industry is a plus, it is not a requirement for the Sales Support Specialist role at Bone Dry Roofing. Your strong communication skills and customer service experience are more critical for success in this position.

Join Rise to see the full answer
What benefits does Bone Dry Roofing offer its Sales Support Specialists?

Bone Dry Roofing offers a competitive compensation package for its Sales Support Specialists, which includes medical, vision, and dental insurance, company-paid life insurance, a 401(k) plan, paid time off, and access to an onsite gym. We focus on the well-being of our employees.

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What is the work environment like for a Sales Support Specialist at Bone Dry Roofing?

The work environment for a Sales Support Specialist at Bone Dry Roofing is both dynamic and supportive, emphasizing creativity and teamwork. You'll be part of a friendly team that values customer satisfaction and provides opportunities for professional growth and development.

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Common Interview Questions for Sales Support Specialist****
Can you describe your experience in sales support or customer service?

When answering this question, relate specific examples of your previous roles, highlighting how your experiences have prepared you for the Sales Support Specialist position at Bone Dry Roofing. Focus on your communication skills and customer interactions.

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How do you handle client follow-ups on unsold estimates?

Address this question by discussing your strategies for following up politely and effectively. Mention any CRM tools you've used, and emphasize your approach to maintaining a positive relationship while addressing the client's needs.

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What customer service techniques do you find most effective?

To respond effectively, outline specific techniques such as active listening and empathy. Highlight how these have helped you in previous roles, particularly in converting leads into customers in a sales support context.

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How would you prioritize multiple inquiries in a fast-paced environment?

Emphasize how you manage your time and prioritize tasks by urgency and client importance. Provide examples of systems or processes you've implemented in previous positions to handle multiple inquiries successfully.

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What do you know about Bone Dry Roofing?

Research Bone Dry Roofing beforehand and share insights about the company's values, services, and reputation in the roofing industry. Connect these points to your motivation for wanting to join their team as a Sales Support Specialist.

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How do you ensure that your interactions align with company standards?

Discuss your attention to detail and commitment to maintaining consistency in messaging. Explain how you've done this in past roles to ensure a positive client experience while adhering to company policies.

Join Rise to see the full answer
Describe a time when you turned a potential client into a customer.

Share a specific anecdote showcasing your communication skills and customer service capabilities. Highlight the strategies you used to build rapport and meet the client’s needs effectively.

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What role does technology play in your sales support approach?

Talk about the CRM systems or other technologies you’ve used in previous positions. Illustrate how these tools have helped you manage customer interactions, keep records, and improve your follow-up effectiveness.

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How do you stay motivated when dealing with challenging clients?

Convey your strategies for maintaining positivity and resilience. Discuss techniques like empathy, active problem-solving, and focusing on positive outcomes to navigate challenging client interactions.

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What do you consider to be the most important quality for a Sales Support Specialist?

Share your thoughts on qualities like effective communication, patience, and attention to detail. Tie your answer back to how these qualities will help you succeed in the Sales Support Specialist role at Bone Dry Roofing.

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