Intercom Careers, Benefits, Review

Intercom, Inc. is a pioneering software company headquartered in San Francisco, with additional offices in Chicago, Dublin, Sydney, and London. As the world’s first Conversational Relationship Platform, Intercom is dedicated to helping businesses foster better customer relationships through personalized, messenger-based experiences. By integrating a messenger-first approach to business-to-customer communication, Intercom powers 500 million conversations per month and connects 4 billion unique end users worldwide. Over 30,000 paying customers, including notable names like Atlassian, Sotheby’s, and New Relic, rely on Intercom to enhance their customer engagement.

Intercom is at the forefront of revolutionizing the Customer Service industry, combining an AI Bot, AI Help Desk, and Proactive Support tools into one seamless solution. Our AI-powered bot, Fin, is already transforming the customer service landscape, being utilized by nearly 1,000 companies.

LIFE AT INTERCOM

At Intercom, we understand the importance of creating an environment where employees can thrive. With top-notch catering, stylish breakout areas, and a diverse and inclusive workplace, we ensure that your job is not just a career, but a fulfilling journey. We prioritize work-life balance and employee well-being, fostering a supportive atmosphere where collaboration and innovation flourish.

BENEFITS AT INTERCOM

Intercom has evolved from a startup to a secure, established company, providing employees and their families with exceptional benefits. From comprehensive health coverage and flexible vacation policies to parental leave and hybrid working options, we've designed our benefits packages to meet the specific needs of our employees.

DIVERSITY AT INTERCOM

We pride ourselves on having a diverse workforce and ensuring everyone feels welcome and valued, regardless of their background or lifestyle. At Intercom, every individual can make a significant impact, enhancing the quality of their work and motivation.

CULTURE AT INTERCOM

Intercom is known for its high standards and a culture of deep thinking. We prioritize thoughtful decision-making over following industry playbooks, encouraging employees to challenge us and grow. Honest, constructive feedback is a cornerstone of our environment, helping everyone improve and succeed.

PRODUCT EXCELLENCE AT INTERCOM

We are passionate about creating high-quality products, with every detail meticulously crafted. Our rapid growth and the love from our customers worldwide are testaments to the impact we make, helping businesses build better connections with their customers. Join us at Intercom and be part of a team that is shaping the future of customer service.

🗨️ What do you know about Intercom?

🗨️ Tell me about your most recent role.

🗨️ Write a paragraph about your proudest achievement.

🗨️ Biggest regret and what you learned from it?

🗨️ Talk about your previous position.

🗨️ Why did quit your last job?

🗨️ Tell me about yourself.

🗨️ Talk about your biggest weakness.

🗨️ Talk about your greatest strength.

🗨️ Tell me about you previous work.

INTERVIEW QUESTIONS FOR SOFTWARE ENGINEERS

🗨️ Design a prototype where user can build stories.

🗨️ Create a small scale intercom.

🗨️ Tell me about a project that got stuck.

🗨️ Get the factorial of a given number.

🗨️ Given a sequence of words, print all anagrams together.

🗨️ What project did you work on?

🗨️ Tell me when you had a big feature to deliver.

🗨️ Calculate distance between two points.

🗨️ Code solution for finding factorial of 4.

🗨️ What's your opinion of a well-designed product and why?

INTERVIEW QUESTIONS FOR PRODUCT ENGINEER

🗨️ Implement full stack code for a toy sized product

🗨️ Alert the current design model to allow emoji reactions to be sent

🗨️ Build customer to admin chat window.

🗨️ Take this minicom and pass messages through from the customer to the admin.

🗨️ Create a simple chat with Rails & Javascript.