Payment Operations Specialist (Exceptions Team)

The Payment Operations Specialist at Bottomline is responsible for managing payment exceptions including credit and debit returns, NOCs, and canceled payments. You will collaborate closely with clients and banking partners to resolve issues in a timely manner while ensuring comprehensive tracking and communication on all payment processing activities.

To become a Payment Operations Specialist at Bottomline, you should ideally have 1-2 years of experience in Treasury, Cash Management, or Banking. Proficiency in Microsoft Excel and strong analytical skills are crucial, along with a background in Accounting, Finance, or Economics.

As a Payment Operations Specialist, your role is pivotal in enhancing client satisfaction. By effectively resolving payment issues, managing exceptions quickly, and maintaining clear communication, you help ensure that clients' payment needs are met efficiently, contributing to their overall experience with Bottomline.

Absolutely! At Bottomline, teamwork is essential. As a Payment Operations Specialist, you will collaborate with team members and other departments to innovate processes, solve complex problems, and ensure smooth payment operations, fostering a supportive team environment.

In this role, you will utilize various tools including Microsoft Office Suite, especially Excel for tracking payments, as well as SQL for researching payment data. Familiarity with internal resources and email communication will also be vital for effective issue resolution.

In handling urgent payment processing issues, I prioritize by assessing the situation, gathering relevant information quickly, and collaborating with affected parties. My approach centers on clear communication and ensuring that problems are resolved within the given SLAs.

Certainly! My experience with ACH payments includes understanding their mechanics, processing various transactions, and troubleshooting any issues that arise. I ensure accuracy and adherence to regulations to maintain a high level of compliance and client satisfaction.

I have proactively identified bottlenecks in workflows and collaborated with teams to brainstorm new ideas. I believe in using data-driven decision-making to streamline processes, which enhances efficiency and decreases turnaround times.

I prioritize transparency and clarity in communication. I make it a point to listen actively to my teammates and encourage open discussions. Utilizing collaborative tools also helps keep everyone on the same page, ensuring that all team members are informed and engaged.

I am quite comfortable using SQL for data analysis. I regularly write queries to extract, analyze, and interpret data trends, which aids in decision-making and problem-solving within payment operations.

In a previous role, I encountered a client experiencing repeated payment issues. I approached the situation by listening closely and confirming their concerns. I then worked overtime, coordinating with various departments to develop and implement a resolution that reinstated their trust in our services.

During high-pressure situations, I assess the urgency and importance of each task, categorize them accordingly, and tackle them systematically. I maintain a flexible mindset to adapt as needed while ensuring critical deadlines are met.

I find tools in the Microsoft Office Suite, particularly Excel, to be extremely helpful for tracking payments. Functions like V-LookUps and pivot tables allow me to organize, analyze, and visualize data efficiently.

I stay updated with regulations affecting payment processing by engaging in continued education, attending webinars, and following relevant industry publications. Ongoing training ensures I remain aware of any changes that may impact operations.

I want to work at Bottomline because the company is synonymous with innovation in the payment processing sector. I'm particularly impressed by your commitment to client satisfaction and teamwork, values that resonate with my professional approach and willingness to contribute positively.