Job details

Paymode Training and QA Program Manager

Bottomline is a global leader in business payments and cash management, seeking a Paymode Training and QA Program Manager to enhance the quality and efficiency of their Support team.

Skills

Customer support experience
Training program management
Quality assurance processes
Knowledge of support software (Salesforce, Jira)

Responsibilities

Manage and deliver training programs for new employees.
Improve the quality assurance program.
Analyze performance metrics and provide feedback.
Collaborate with leadership on training and quality initiatives.

Education

Bachelor’s degree in Information Technology, Business Administration, or related field

Benefits

Inclusive work environment
Commitment to employee development
Opportunities for growth and advancement

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By Bottomline

Bottomline is a global leader in providing electronic payment, invoice, and document automation solutions to corporations, financial institutions, and banks worldwide. We have 30 years of experience, moving more than $10 trillion in payments annually

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