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Job details

Support Analyst

Join Bottomline, a global leader in business payments and cash management, as a Support Analyst to enhance customer satisfaction through effective technical support.

Skills

  • Linux OS experience
  • SalesForce or ITSM tool knowledge
  • SQL query proficiency
  • Analytical and problem-solving skills
  • Exceptional customer service orientation

Responsibilities

  • Analyse and reproduce issues within products
  • Define configuration and code solutions
  • Deliver high-quality technical directives
  • Resolve or escalate cases using ITIL procedures
  • Track and update cases in ITSM management system
  • Communicate with internal and external teams
  • Manage multiple cases in parallel
  • Participate in 24/7 OnCall rota

Education

  • University Degree in IT or equivalent
  • ITIL 4 foundation certification preferred

Benefits

  • Equal opportunity employer
  • Inclusive work environment
To read the complete job description, please click on the ‘Apply’ button
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Bottomline is a global leader in providing electronic payment, invoice, and document automation solutions to corporations, financial institutions, and banks worldwide. We have 30 years of experience, moving more than $10 trillion in payments annually

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$60,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
August 8, 2024

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