Yoga Manager

About Bouldering Project

The guiding principle behind every decision we make at the Bouldering Project is this — what can we do to make being at our gyms the best experience possible, for every individual who walks through the door? These individuals are serious climbers, recreational climbers, and first-time climbers. They are parents, kiddos, and budding teenagers. They are athletes training for marathons, enthusiasts using climbing to reach health and fitness goals, and yogis practicing their flow. These individuals are also our staff — an amazing, hard-working, devoted, driven, inspired, and inspiring group of people.

Yoga Manager

The Yoga Manager coordinates and manages yoga programming at Bouldering Project - Tempe. The manager will set up and maintain efficient systems for hiring instructors, communicate BP expectations for safety, quality, and experience, and coordinate with departmental managers to ensure the yoga space is cleaned and maintained. The Yoga Manager will work closely with the general manager to deliver accessible, fun, and innovative yoga offerings at Bouldering Project - Tempe.

General Responsibilities

• Maintain accessible and quality yoga programming, with input and guidance from the BP Yoga & Fitness playbook and industry resources.
• Distribute BP yoga point of view/expectations for alignment with all instructors.
• Maintain compliance with employer/subcontractor relationship terms, with guidance from BP HR.
• Balance attending classes with feedback from staff/guests & other contracted instructors to maintain the pulse of the yoga program and continually improve the quality of the class experience.
• Manage and enforce an efficient and functional system for sourcing and scheduling substitutes for classes, ensuring compliance with the instructor subbing policy.
• Maintain tracking systems for class participants, consolidated and accessible by the GM.
• Offer special themed classes in addition to paid workshops monthly sourcing instructors both internally and working with 3rd party providers.

• Craft a class and workshop schedule that meets the needs of our community within a provided labor budget.
• Collaborate with the fitness department to include fitness classes in the weekly schedule across all platforms.
• Strive for a balance of class types offered at varying times of the day.
• Keep the instructor schedule current in BP Tempe’s online scheduling systems.
• Update class offerings seasonally to align with changing needs and traffic.
• Maintain the internal calendar of classes and events in Approach and Acuity.
• Consider member feedback when adjusting the schedule and content.
• Update the physical specialty class calendar located in front of the yoga studio monthly.

• Interview and evaluate potential instructors and manage the process of workshop subcontractors (including revenue share agreements). 
• Communicate BP yoga quality standards and expectations with instructors upon hiring.
• Communicate programming, gym updates, and additional relevant information with instructors regularly.
• Establish and communicate expectations regarding attendance and timeliness with instructors, including an appropriate subbing policy.
• Maintain an adequate sub-list and process to backfill necessary classes.

• Collaborate with the facilities manager to ensure the studio and equipment remain clean and functional.
• Document instructions and expectations for studio cleaning and coordinate with appropriate managers and staff to create a cleaning schedule.
• Coordinate necessary repairs.
• Submit equipment orders as needed and within the budgeted resources.

• Manage instructor invoicing process (working with Accounts Payable).
• Ensure instructors maintain all necessary insurance and credentials.
• Work closely with the GM to track labor and equipment budget performance against actuals.
• Review and respond to member feedback requests and inform the GM of feedback trends.

• Keep department managers and associated staff informed and updated with programming and facility needs.
• Maintain a high level of customer care.
• Collaborate with GM and Marketing Team to market classes and workshops and develop social media content as necessary.
• Support incident reporting and reviews, safety reviews, emergency scenarios, and policy writing.
• Address customer complaints, injuries in the gym, and incidents in the facility.
• Ensure classes/programs have enough emergency support through systems and notification sequences.
• Be a leader in the space and support the leadership team in collaboration with the GM.
• Attend regular 1 on 1s, manager meetings, and staff meetings.

• Collaborate with other Yoga & Fitness managers across the organization to share best practices and resources.
• Attend required company-wide meetings and trainings that apply to the Yoga Manager role in Tempe.

Expectations

It is imperative to maintain excitement about the culture and community of yoga at Bouldering Project. BP is a community-oriented company and strives to lead by example by making our offerings accessible to all. BP believes safety comes first, quality supersedes quantity, and all are welcome; we expect leaders to embody these values.

Working Conditions

Many duties require the availability to work a flexible schedule based on business needs and events, including possible evenings and weekends. Duties often occur before and after regular business hours.

Bouldering Project strives to embody equal opportunity in our workplaces. We believe that different perspectives and identities strengthen our communities and unlock our potential.