Job details

Team Manager, Customer Success

Box is the world’s leading Content Cloud, trusted by more than 115K organizations. We are looking for a Team Manager to lead our Customer Success team to retain and grow our key customers.

Skills

Experience in managing customer relationships
Data-driven decision-making skills
Strong operational project management skills
Ability to thrive in a high-growth environment
Tech savvy with a strong understanding of cloud content management

Responsibilities

Lead, coach, train and develop a team of Customer Success Managers
Design and drive strategic improvements to scale processes, services, and systems
Provide guidance on building and maintaining strong customer relationships
Partner with sales and other leadership to drive business outcomes
Create a culture of accountability and execution through data-driven strategies
Drive successful platform adoption, customer outcomes, retention, and expansion goals
Hire and retain a best-in-class CSM team

Education

Bachelor's degree preferred

Benefits

Health insurance
Equity compensation
Flexible working hours
Professional development opportunities

To read the complete job description, please click on the ‘Apply’ button

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CEO of Box

Aaron Levie

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By Box

Box is the market leader for Cloud Content Management and our mission is to power how the world works together through a single platform for secure content management, collaboration, and workflow.

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