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Food & Beverage Supervisor

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Job Functions

  • Maintain daily employee work station and break schedules.
  • Ensure prompt and courteous service to customers. 
  • Monitor employee compliance with established service standards.
  • Greet and communicate with guests in a friendly and courteous manner.
  • Oversee the service operation of restaurant during assigned shift.
  • Ensure beverage shift operations are opened and closed properly and on time.
  • Ensure all employees are on time, in proper uniform and following correct service procedures by correcting deficiencies or discrepancies as they occur.
  • Resolve guest complaints in a professional and timely manner.
  • Requisition and maintain control of all inventories.
  • Monitor employee job performance to ensure the adherence to all policies and procedures; make recommendations and/or assist in the preparation of performance evaluations and counseling actions.
  • Coordinate cleaning and repairs of beverage outlets.
  • Perform related administrative and reporting duties.

Qualifications

  • Must be at least 21 years of age.
  • Associate's degree in a related field, or one (1) year of related experience preferred.
  • Must be able to stand and walk for majority of shift.
  • Must have excellent customer service and communication skills.
  • Must be able to obtain/maintain any necessary licenses and/or certifications.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Average salary estimate

$47500 / YEARLY (est.)
min
max
$40000K
$55000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Food & Beverage Supervisor, Boyd Gaming

If you're passionate about the food and beverage industry and have a knack for leadership, Boyd Gaming Corporation is seeking a dynamic Food & Beverage Supervisor to join our team! Located at 12 E Ogden Ave in the vibrant city of Las Vegas, NV, you’ll be an essential part of creating memorable experiences for our guests while ensuring our operations run smoothly. In this role, you’ll maintain daily schedules, oversee service operations during your shift, and ensure that our team is delivering prompt and courteous service. You'll greet guests with a friendly demeanor and work diligently to resolve any complaints with professionalism. As a Food & Beverage Supervisor, you'll also monitor employee compliance with service standards and provide coaching as necessary. Inventory management is key; you'll requisition stock and maintain control of all supplies. An ideal candidate will have excellent communication skills and be able to handle the fast-paced environment of our restaurant. A related associate degree or experience is preferred, but what matters most is your passion for hospitality and commitment to providing top-notch customer service. Join us at Boyd Gaming, where we pride ourselves on being a leader in the gaming and entertainment industry!

Frequently Asked Questions (FAQs) for Food & Beverage Supervisor Role at Boyd Gaming
What are the main responsibilities of a Food & Beverage Supervisor at Boyd Gaming Corporation?

As a Food & Beverage Supervisor at Boyd Gaming Corporation, your main responsibilities include overseeing the day-to-day operations of the restaurant, ensuring timely and courteous service to customers, and maintaining staff compliance with service standards. You'll also handle guest complaints professionally, maintain inventory control, and assist with employee performance evaluations.

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What qualifications do I need to become a Food & Beverage Supervisor at Boyd Gaming Corporation?

To qualify for the Food & Beverage Supervisor position at Boyd Gaming Corporation, you need to be at least 21 years old, hold an associate's degree in a related field or have one year of relevant experience. Excellent customer service and communication skills are essential, and you must be able to stand and walk for the majority of your shift.

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What does the work schedule look like for a Food & Beverage Supervisor at Boyd Gaming Corporation?

A Food & Beverage Supervisor at Boyd Gaming Corporation typically works on a shift basis, ensuring smooth operation during peak hours. Flexibility is key, as you will need to accommodate the busy schedules of our restaurant while ensuring all staff are present and in uniform.

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How does Boyd Gaming Corporation manage employee performance for the Food & Beverage Supervisor role?

At Boyd Gaming Corporation, performance management for the Food & Beverage Supervisor includes monitoring staff compliance with policies and procedures, providing in-the-moment coaching, and assisting in performance evaluations and counseling actions, ensuring our team delivers the best service possible.

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What are the career advancement opportunities for a Food & Beverage Supervisor at Boyd Gaming Corporation?

At Boyd Gaming Corporation, a Food & Beverage Supervisor has multiple avenues for career advancement. By demonstrating strong leadership and exceptional service skills, you may progress into higher management roles within the food and beverage department or branch out into other operational areas within the company.

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Common Interview Questions for Food & Beverage Supervisor
What experience do you have in managing a food and beverage team?

Share experiences where you've led a team, highlighting specific challenges you've faced and how you motivated your team to deliver excellent service.

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How do you handle guest complaints in the food and beverage industry?

Be prepared to discuss a specific complaint you've resolved, demonstrating your problem-solving skills and ability to maintain customer satisfaction.

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What steps do you take to ensure high service standards?

Outline your approach to training and monitoring staff, as well as the importance of leading by example in maintaining service excellence.

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Describe a time when you had to deal with a difficult employee. What was the outcome?

Focus on your conflict resolution skills and how you were able to turn a difficult situation into a positive outcome with effective communication.

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How do you prioritize tasks during a busy shift in a restaurant?

Discuss your time management techniques and how to delegate responsibilities effectively to prevent overwhelming any one team member.

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What do you believe is the most important quality for a Food & Beverage Supervisor?

Your answer should reflect your understanding of the hospitality industry, emphasizing communication, leadership, and customer service as key qualities.

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How do you ensure your team adheres to health and safety regulations?

Explain your approach to training staff on safety protocols and conducting regular checks to ensure compliance.

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Can you give an example of how you've improved a service process in a previous role?

Provide a specific example where you've streamlined operations or improved service quality, and the impact it had on guest satisfaction.

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What motivates you to work in the food and beverage industry?

Share your passion for hospitality and how it drives you to deliver exceptional experiences for guests and support your team.

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Why do you want to work for Boyd Gaming Corporation?

Research the company ahead of time, focusing on what excites you about their values, mission, and potential for growth in your career.

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Corporate Mission We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our cu...

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Full-time, on-site
DATE POSTED
March 9, 2025

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