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Slot Floorperson $26.77*/HR image - Rise Careers
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Slot Floorperson $26.77*/HR

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

*$26.77 combined hourly tip rate based upon 4th Qtr 2024 analysis.
Responsible for providing exceptional guest service on the Slot floor. Duties include but are not limited to assisting guests with questions, verifying and paying jackpot winnings, and completing required paperwork.

  • Perform minor machine maintenance, such as lock and unlock machine doors, clearing jams, replenishing paper, and resetting machines.
  • Complete written department forms to document cash transactions, jackpot payouts, etc. in an accurate, legible manner.
  • Develop, apply, and maintain a friendly and courteous rapport with customers and employees.
  • Operate hand-held radio and be able to hear and speak clearly over it.
  • Conduct slot floor activities to ensure protection of company property and funds; and maintain the safety and cleanliness of assigned areas.
  • Maintain secure key controls at all times.
  • Pay and/or verify jackpot winnings to customers and complete required written documentation.

Qualifications

  • Must be at least 18 years of age.
  • Must be knowledgeable about applicable gaming regulations and company policies.
  • Must have excellent communication and customer service skills.
  • Must be able to carry and communicate by two-way radio.
  • Must be able to stand and walk for extended periods of time.
  • Maneuver a weight of fifty pounds
  • Must be able to obtain/maintain any necessary licenses and/or certifications.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Average salary estimate

$55568 / YEARLY (est.)
min
max
$55568K
$55568K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Slot Floorperson $26.77*/HR, Boyd Gaming

If you're looking to become a part of an exciting team at Boyd Gaming Corporation, the Slot Floorperson position is the perfect opportunity for you! Located at 777 Diamond Jo Ln, Northwood, IA, this role is all about providing exceptional guest service on the Slot floor, a crucial part of our vibrant casino environment. You’ll be responsible for assisting guests with their inquiries, verifying and paying out jackpot winnings, and ensuring that all required paperwork is completed accurately. Imagine the thrill of interacting with guests and being a vital part of their gaming experience! As a Slot Floorperson, you'll also handle minor machine maintenance tasks, such as unlocking machine doors, clearing jams, and resetting machines, which means you’ll be at the forefront of keeping everything running smoothly. It’s essential to maintain a friendly rapport with customers and colleagues alike while actively contributing to the overall safety and cleanliness of the assigned areas. To thrive in this role, excellent communication and customer service skills are a must, alongside a good understanding of gaming regulations and company policies. Plus, you’ll need to be physically capable of standing and walking for extended periods and maneuvering weights up to fifty pounds. If you’re 18 or older and ready to take the next step in your career, come join us and be a part of something bigger at Boyd Gaming Corporation, where we are committed to providing memorable entertainment experiences to our guests.

Frequently Asked Questions (FAQs) for Slot Floorperson $26.77*/HR Role at Boyd Gaming
What are the responsibilities of a Slot Floorperson at Boyd Gaming Corporation?

As a Slot Floorperson at Boyd Gaming Corporation, your main responsibilities include providing outstanding guest service, assisting with questions, verifying and paying out jackpot winnings, and documenting all financial transactions accurately. You will also perform minor maintenance on slot machines and maintain safety standards within the area.

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What qualifications do I need to become a Slot Floorperson at Boyd Gaming?

To qualify for the Slot Floorperson position at Boyd Gaming, candidates must be at least 18 years old, possess excellent communication and customer service skills, and be knowledgeable about gaming regulations and company policies. Also, you should be capable of standing for long periods and handling weights up to fifty pounds.

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How does Boyd Gaming ensure a friendly atmosphere on the Slot floor?

Boyd Gaming emphasizes creating a friendly environment by encouraging Slot Floorpersons to develop rapport with both customers and coworkers. This commitment to customer service enhances the overall gaming experience for everyone in the casino.

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What maintenance tasks are expected from a Slot Floorperson?

Slot Floorpersons at Boyd Gaming are responsible for minor machine maintenance, which includes unlocking machine doors, clearing machine jams, replenishing paper, and resetting machines, ensuring everything operates smoothly for the guests.

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Can a Slot Floorperson work while obtaining necessary licenses and certifications?

Yes, Boyd Gaming allows Slot Floorpersons to work while they obtain the necessary licenses and certifications. This flexibility ensures that you can start your career promptly while completing any required training.

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Common Interview Questions for Slot Floorperson $26.77*/HR
What motivated you to apply for the Slot Floorperson position?

In answering this question, emphasize your passion for customer service and entertainment, as well as your interest in the gaming industry. Highlight how Boyd Gaming's commitment to exceptional experiences aligns with your values.

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How would you handle a difficult customer situation?

For this question, provide a clear example of a past experience where you successfully resolved a conflict. Showcase your communication skills, patience, and ability to de-escalate tense situations.

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Describe a time when you went above and beyond for a guest.

Share a specific example where you exceeded expectations, emphasizing your commitment to outstanding service and how it positively impacted the guest’s experience.

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What do you know about gaming regulations?

Show your knowledge of basic gaming regulations by explaining how they assure fairness and safety in the gaming environment and discuss your willingness to stay updated on any changes to these regulations.

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How do you prioritize and manage multiple tasks in a busy environment?

Illustrate your time-management skills by explaining how you would assess priorities, stay organized, and efficiently handle multiple responsibilities, especially during peak times.

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What tools do you use for documentation and communication?

Mention any relevant experience with two-way radios and other communication tools. Emphasize your organizational skills in documenting transactions accurately and legibly.

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How do you ensure safety and cleanliness in your work area?

Discuss your proactive approach to maintaining a safe and clean environment, including regular checks and immediate action on any safety hazards.

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Why do you think customer service is vital in a casino setting?

Explain how customer service significantly enhances the gaming experience and the company's reputation. Your role as a Slot Floorperson contributes directly to the guests' enjoyment and satisfaction.

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How do you manage stress during busy shifts?

Share techniques you use for stress management, such as staying focused, maintaining a positive attitude, and effectively communicating with your team during busy times.

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What can you bring to the role of Slot Floorperson that sets you apart from other candidates?

Highlight your unique skills, experiences, or perspectives that enable you to bring additional value to the Slot Floorperson role, possibly emphasizing your commitment to customer service and teamwork.

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Corporate Mission We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our cu...

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Full-time, on-site
DATE POSTED
March 17, 2025

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