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AI Support Automation Specialist
Branch is seeking an AI Support Automation Specialist to join our Automated Customer Experience (ACX) team. The ideal candidate will play a critical role in leveraging AI technology to enhance the customer support experience through automation.
Skills
- Strong data analysis skills
- Project management skills
- Technical experience with APIs
- Experience in NLP and customer intent recognition
- Familiarity with customer service automation
Responsibilities
- Ensure the AI bot effectively resolves customer inquiries
- Drive continuous improvement projects for the AI bot
- Collaborate with stakeholders to personalize automated experiences
- Analyze customer insights to enhance company content and strategy
- Identify and address gaps in automated resolutions
Benefits
- Branch-paid medical, dental, and vision insurance
- Equity opportunities
- 401k
- Flexible time off
- Paid company holidays
- Paid parental leave
To read the complete job description, please click on the ‘Apply’ button
Branch Glassdoor Company Review
Alex Austin
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4.3
CEO of Branch
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By
Branch
Branch is a fast-growing mobile software company specializing on mobile deep linking and attribution. We enable brands to build and measure engaging and relevant end-user experiences across all platforms, devices, and channels.
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CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Customer-Centric
Social Impact Driven
Rapid Growth
BENEFITS & PERKS
Maternity Leave
Paternity Leave
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Equity
401K Matching
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$75,000/yr - $85,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
July 6, 2024
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