Customer Care Coordinator

THE COMPANY

Renewal by Andersen is the replacement division of the 120 year old Andersen Corporation. Andersen is the oldest and largest window and door manufacture in North America. We focus on doing one thing, and doing it well, building the best products in the industry. We build the only unique window offering available in the market, and have a controlled territory to distribute our product. At Renewal by Andersen we exceed our product superiority goal, by having every product installed by employee installers. We use no sub-contractors in our product installation, and provide the best labor warranty on the market. Our process is designed to be the highest quality construction experience, backed by the oldest brand in the business.

The Portland based Customer Care Coordinator strives to meet the needs of our customers and excels at building relationships through incoming contacts via phone, e-mail and other modes of communication. Our ideal candidate is focused on providing a high level of service for every customer we interact with. A successful Care Coordinator identifies opportunities and has a passion for building best practices. Join this fast-growing organization and make us better!

• Contribute to an excellent co-worker and customer experience by helping move projects forward with excellent communication, both verbal and in writing
• Take inbound calls, respond to emails and text messages from customers and internal contacts in a timely fashion
• Communicate specific client needs with internal teams as well as Management
• Make outbound calls to existing customers to provide updates on their home improvement projects
• Research and follow through on complex customer inquiries and issues
• Communicate logistical changes and installation issues to homeowners
• Collaborate with teams locally and in other locations to create solutions for homeowners

• 5+ years of Customer Service Experience
• Microsoft Office Suite experience is required. Must be able to create professional business correspondence in Word, organize tracking spreadsheets in Excel and use Outlook for communication and calendaring
• Excellent job presence and punctuality
• Attention to detail and efficiency
• Problem-solving abilities
• Modest or extensive construction background a plus but not required.
• Ability to manage time and stress effectively
• High school diploma
• This position is an in-office role

• $20-25/hr
• Health, Dental and Vision Insurance
• PTO
• 401k + employee contribution
• Fun and friendly work environment!

Renewal by Andersen Corporation is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America. 

Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members.

Additional information? Feel free to visit our career page at https://www.tiffee.com/