Job details

Senior Customer Operations Specialist

Braze is seeking a Senior Customer Operations Specialist to manage customer dashboard instances and lead strategic projects. This role is essential for maximizing customer engagement strategies.

Skills

Attention to detail
Excellent communication skills
Collaboration skills
Time management
Strong organizational skills
Adaptability
Problem-solving skills
Data management skills

Responsibilities

Oversee activation and deactivation of customer dashboard instances
Manage access to features within the Braze platform
Provide support to internal stakeholders
Collaborate with cross-functional teams
Maintain documentation of customer instances
Identify process improvements
Develop training materials
Lead strategic projects
Conduct customer data analysis
Create reports and dashboards

Benefits

Competitive compensation including equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive medical, dental, vision, life, and disability benefits
Family services and equal paid parental leave
Professional development and tuition reimbursement
Community engagement opportunities
Supportive Employee Resource Groups
Collaborative and fun workplace culture

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By Braze

Braze (NASDAQ:BRZE) is a leading cloud-based software company based in New York City. We enable companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

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