Field Service Technician

As a Field Service Technician at Brennan Jacobs Inc., your primary responsibilities will include troubleshooting and repairing industrial machinery, specifically overhead cranes and hoists. You'll perform detailed inspections and testing of machinery, send field reports to capture your work on-site, and conduct on-site system audits. Customer communication will be key, as you'll assist clients with solutions and ensure adherence to safety protocols during every job.

To qualify as a Field Service Technician at Brennan Jacobs Inc., you should have previous experience with industrial 3-phase controls and familiarity with industrial machinery. Strong root cause analysis skills and effective teamwork capabilities are essential. A clean driving record is required, and candidates must pass background checks and random drug tests. Good physical health is also a necessity to perform various tasks associated with the role.

Brennan Jacobs Inc. offers a competitive benefits package for Field Service Technicians, which includes health, dental, and vision insurance at zero monthly premium cost after the 90-day probation period. You'll also enjoy paid vacation, a generous 401K plan with a 5% match, and double time for Sundays and holidays. Additional benefits include paid training and education courses to further develop your skills.

Yes, being on call is part of the Field Service Technician position at Brennan Jacobs Inc. As emergencies can arise at any time, you will be required to rotate on-call duties for after-hours service. This means you may need to work nights, weekends, or holidays as necessary, but these efforts are rewarded with competitive overtime pay.

Brennan Jacobs Inc. values your professional development and offers extensive paid training and education courses. After passing the tech 1 qualifications, you’ll receive ongoing training to enhance your skills and knowledge in handling advanced machinery. This commitment to growth ensures that you can keep pace with industry advancements and provide the best service to our customers.

When answering this question, share specific examples from your previous work that highlight your practical experience with diagnosing and repairing industrial equipment. Detail the types of machinery you've worked on and the processes you employed to identify issues and implement solutions, demonstrating your technical knowledge and problem-solving skills.

Express the importance of safety in your response. Discuss specific safety protocols you follow, such as wearing personal protective equipment (PPE), conducting risk assessments before starting your work, and adhering to manufacturer guidelines. Give examples of how you've addressed safety concerns in past roles to underscore your commitment to a safe working environment.

Share a situation through which you successfully resolved a conflict. Focus on the importance of active listening and empathy in your approach. Talk about how you acknowledged the customer's concerns, provided clear solutions, and ensured their satisfaction while maintaining professionalism. Be sure to highlight your customer service skills throughout your explanation.

Discuss the systematic approach you follow when preparing for inspections or repairs. This might include reviewing equipment manuals, gathering necessary tools, and assessing previous service reports. Mention any specific preparation methods you utilize to ensure a smooth and efficient service visit.

Explain your commitment to ongoing learning. Mention professional organizations you belong to, publications you read, or courses you take to keep current on industry improvements. This shows your proactive approach to enhancing your skills and staying relevant in the evolving field of industrial technology.

Provide an example that emphasizes teamwork and collaboration. Discuss your role in the team, how you contributed toward a common goal, and what the outcome was. Highlight your ability to communicate and work effectively with others, showcasing your interpersonal skills essential for a Field Service Technician.

Demonstrate your problem-solving abilities by explaining your strategy for handling unfamiliar issues. Share how you would research the problem, consult manuals or colleagues for assistance, or escalate the situation if necessary. This approach showcases your resourcefulness and determination to deliver the best service possible.

Articulate your excitement for the role by expressing your alignment with Brennan Jacobs Inc.'s values and reputation. Mention specific aspects of the company that attract you, such as their commitment to safety, professional development opportunities, or the positive work culture you’ve heard about, reinforcing your genuine interest in the position.

Explain your time management skills and how you assess situations to prioritize work effectively. Discuss strategies you utilize for evaluating urgency and importance, like addressing urgent repairs first and scheduling inspections around service requests, showcasing your ability to handle multiple responsibilities efficiently.

Share specific examples of how you’ve handled emergency calls in the past. Discuss your quick decision-making skills and ability to remain calm under pressure. Highlight the importance of rapid assessment and communication with customers in emergency scenarios, showcasing your readiness for this aspect of the Field Service Technician role.