Payment Data Specialist (Hybrid Policy)

Collaboration and innovation, while staying humbly open is at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. Brevo reached the coveted Centaur status with $100M ARR in January 2023, and has more than 800 employees globally. Its global operations are headquartered in Paris. 

As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest growing market and this is a heavily influential role. If you’re looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon!

We seek a Payment Data Analyst to join our team! Analyze & interpret complex datasets, identify trends & insights, & translate findings into actionable business recommendations.

• Analyze payment gateway transaction data, including successes, failures, chargebacks, and refunds. Your analysis will help us understand the nuances of transaction performance.
• Identify trends and patterns within the world of transaction failures to unearth root causes. This role gives you the chance to contribute directly to the reduction of payment issues.
• Reduce our chargeback level by creating an automated tool to contest it.
• Investigate transaction data across different regions to pinpoint performance variations, offering insights that guide targeted improvements.
• Create detailed reports that not only highlight essential metrics and trends but also outline recommendations for enhancing our operations.
• Collaborate with the pricing team to brainstorm and implement solutions aimed at reducing payment failures, impacting our customer experience positively.
• Keep up-to-date with the latest in payment gateway technologies and regulations to ensure our approaches remain relevant and effective.

• 2-4 years of experience in data and/or payment specialist function.
• A good level of SQL and Excel is essential for success in this role.
• Fast learner with curiosity about analytical business challenges
• Logical and data-driven thinking with strong attention to details, Interest in finance, payment 
• Nice to have: Previous experience with a data visualization tool (Tableau, Power BI, Metabase, Looker)

• Round 1 - Video interview with our HR Team (15-20 mins)
• Round 2 - Use Case Assignment/Case Study
• Round 3 - Team Interview via Google Meet (60 mins)
• Round 3 - Team Interview via Google Meet (60 mins)
• Round 4 - HR round (30mins)

• A unique opportunity to join an international and collaborative startup environment in a hyper-growth context
• The chance to grow your professional and technical skills, with real room for career progression
• A modern office in a central location with free fruits & drinks & a lot of fun activities
• Amazing referral program where employees can choose a gift item of 1.5 Lac including a bike, flight tickets, and many more.
• 1.4x times your day salary if you're working on any week off or holiday due to critical tasks/issues
• An umbrella of leaves and holidays
• Budget to support your workspace at home
• Medical Insurance of INR 10 Lacs is borne by the company.
• An employee-friendly compensation structure that includes Tax saving optional components where the employee can save extra tax
• Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
• Virtual Festival & Birthday celebrations, Team parties, & team-building outings

Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. 

Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.