Alternance - Customer Success Manager - Renewal & Upsell (French speaker)

Collaboration and innovation, while staying humbly open is at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. Brevo reached the coveted Centaur status with $100M ARR in January 2023, and has more than 800 employees globally. Its global operations are headquartered in Paris. 

As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest growing market and this is a heavily influential role. If you’re looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon!

Th Apprentice Customer Success Manager will be responsible for assisting the Brevo Customer Success Manager Team in their efforts to maintain and grow Brevo revenue. He/She will focus on maintaining revenue on low-touch clients and will be in charge of ensuring that every yearly contract is renewed and will also focus on dealing with upsells and cross-sell opportunities of existing clients.

• Work with the Legacy Enterprise customer to ensure the renewal of contracts of low-touch clients
• Properly deal with up-sell and cross-sell opportunities
• Contribute to maintaining revenue and lower churn rate in this segment
• Work with our Customer Success and Sales team in order to provide feedback on the requirements of our customers
• Ensure that the tools in place are used properly and provide feedback to our operations for improvements
• Provide feedback on churn reasons and identify points of improvement to avoid it in the future
• Update and maintain the CRM data on the low-touch segment

• Bachelor’s or Master’s degree student, looking for an apprenticeship in sales/customer success  
• Advanced proficiency in French and fluency in English are required
• Excellent verbal and written skills
• Results-oriented, excellent time management skills
• First experience in a client-facing position is a plus 

• A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
• Meal vouchers - Swile (12,5 € per day).
• Excellent private health care, of which 70% is covered by the company
• Work's council benefits (Leeto)
• Social and green committees to take care of environmental and social matters
• Several services related to prevention, health and personal and professional well-being on Welii platform
• Very competitive referral program
• Budget to support your workspace at home
• Exceptional leaves : bereavement, wedding, maternity..
• English and French classes, and over 155 000 courses available on Udemy
• A modern office in a central location with free fruits, drinks & lots of fun activities
• Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike

• A 30-min video interview with our HR Team  
• A 45-min video interview with our Customer Success Team lead

Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. 

Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.