Director, Cloud Engineering & SRE

The Director, Cloud Engineering & SRE at Brightcove is tasked with leading a global team dedicated to delivering top-notch cloud engineering solutions and implementing Site Reliability Engineering practices. This includes overseeing cloud operations, developing a long-term engineering vision, managing cloud infrastructure services, and driving SRE principles across the organization.

Candidates for the Director, Cloud Engineering & SRE role at Brightcove should possess a Bachelor's degree in Computer Science or a related field, coupled with over 15 years of experience in engineering leadership within a B2B, SaaS environment. Experience in people management and cloud technology is also essential.

The Director of Cloud Engineering & SRE collaborates closely with various teams including Product and Engineering leaders to transform innovative visions into actionable plans. They build strong relationships that foster collaboration and drive improved business outcomes for Brightcove.

At Brightcove, the culture is built on authenticity, empowerment, and collaboration. The Director, Cloud Engineering & SRE will cultivate an inclusive environment that encourages creativity and open communication, supporting team members to deliver their best work and innovate effectively.

Skills such as cloud technology expertise, strong communication, team leadership, and knowledge of SRE practices are crucial for the Director, Cloud Engineering & SRE role at Brightcove. An understanding of agile methodologies and modern architecture implementations is also highly beneficial.

The Director, Cloud Engineering & SRE will lead a global team of Cloud Engineers. This role encompasses management across diverse teams and geographies, promoting a ‘One Team’ mindset to enhance collaboration and performance across the organization.

As Director, Cloud Engineering & SRE at Brightcove, there are ample opportunities for professional growth, including leadership development and the chance to influence major organizational strategies and technological advancements, as well as initiatives that support employee engagement and diversity.

In prioritizing cloud engineering initiatives, it's crucial to align them with organizational goals. I assess impact, urgency, and resources required. For example, I might prioritize a project that enhances reliability in customer-facing applications over less critical internal tools.

To promote SRE practices at Brightcove, I would focus on training, clear documentation, and establishing metrics for success. Encouraging a culture of continuous improvement through blameless post-mortems also fosters a proactive approach to operational excellence.

I've extensively worked with AWS and GCP, designing cloud-native solutions for various applications, optimizing infrastructure performance, and implementing security practices. My experience includes architecting multi-tenant SaaS solutions and managing hybrid deployments.

Fostering collaboration between engineering and product teams can be achieved by establishing regular check-ins, shared objectives, and open communication lines. I also advocate for cross-functional projects to build understanding and trust between teams.

In the event of a critical cloud outage, I prioritize swift communication with stakeholders, followed by immediate incident management actions. Conducting a post-incident review ensures we learn from the situation and strengthen our processes going forward.

Ensuring high-quality engineering standards involves establishing clear guidelines, regular code reviews, and using automated testing tools. I promote continuous learning and encourage team members to stay updated with industry best practices.

Key metrics for evaluating cloud performance include uptime, response time, customer satisfaction ratings, and incident frequency. Monitoring these metrics helps identify areas for improvement and ensures we meet our service level commitments.

Absolutely! One successful project involved migrating a legacy application to a cloud-native architecture, which reduced costs by 30% and improved scalability. I collaborated with cross-functional teams to ensure alignment and success throughout the migration process.

I stay current with emerging technologies by participating in industry conferences, webinars, and online courses. I also follow influential thought leaders and contribute to cloud engineering communities to exchange knowledge and insights.

My leadership style is collaborative and inclusive. I believe in empowering team members to take ownership of their work, fostering a culture of psychological safety where everyone feels valued and motivated to contribute to our shared success.