Technical Delivery Manager

At Brightscout, the Technical Delivery Owner is at the forefront of our technical endeavors, acting as a crucial bridge between our clients' visions and the technical execution of digital solutions. This role demands a combination of strong technical acumen, exceptional communication skills, and a deep understanding of project management principles. You will be instrumental in guiding the technical direction of projects, ensuring alignment with customer needs, and leading a team of talented engineers towards delivering innovative and impactful technology solutions.

Responsibilities

Technical Leadership and Client Interaction

• Take ownership of all technical aspects of digital project delivery, ensuring alignment with client expectations and business objectives.
• Develop and maintain strong relationships with clients, diving deep into their problem domains to understand and address their needs effectively.
• Coordinate with clients and internal teams to finalize architecture and technology choices, ensuring optimal solutions are devised and implemented.

Project Management and Coordination

• Collaborate closely with Project Managers and UI/UX Designers to ensure a cohesive approach to project execution, aligning technical strategies with design and management aspects.
• Lead scoping, estimation, and planning activities for new projects, providing technical insight and direction.
• Manage project scope, requirements, risks, dependencies, and deliverables continuously, ensuring timely and successful project completion.

Team Leadership and Development

• Guide and mentor a team of skilled engineers, fostering an environment of learning and excellence.
• Ensure the technical team's efforts are aligned with project goals and client expectations, facilitating effective communication and collaboration.

What We're Looking For:

We seek an individual who can:

• Demonstrate deep technical expertise and leadership:
• Possess a strong technical background with a track record of leading complex digital projects.
• Provide hands-on technical guidance and decision-making throughout the project lifecycle.
• Excel in client-facing and communication skills:
• Build and maintain strong client relationships, understanding their needs and translating them into technical requirements.
• Communicate complex technical concepts clearly to non-technical stakeholders.
• Collaborate effectively with cross-functional teams:
• Work seamlessly with Project Managers and UI/UX Designers, ensuring a unified approach to project delivery.
• Foster a collaborative environment where design, development, and project management efforts are well-integrated.
• Show commitment to user experience and customer success:
• Display a strong sense of empathy and passion for creating user-centric solutions.
• Be dedicated to ensuring customer satisfaction and project success.

Experience and Technical Skills

• 10+ years of experience in a technical leadership role, preferably within a digital agency, professional services, or technology-focused company.
• Strong technical background with experience in software development and architecture.
• Familiarity with Agile development methodology and experience working with design and technical teams.

Communication and Interpersonal Skills

• Excellent verbal and written communication skills, with the ability to articulate technical concepts to diverse audiences.
• Strong relationship-building skills, capable of establishing trust and rapport with clients and team members.

Problem-Solving and Analytical Skills

• Analytically-minded, hypothesis-driven thinker with a maniacal attention to detail.
• Ability to identify, analyze, and solve complex technical and project-related issues.

Leadership and Ownership

• Strong leadership qualities with a focus on team development and mentorship.
• A sense of ownership and accountability with a passion for delivering high-quality work.

Human Skills

• Beyond technical and project management expertise, we value individuals who are empathetic, collaborative, and committed to our clients' success. These personal attributes are crucial for fostering a positive team environment and achieving project excellence.