Element Management Systems Engineer

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Brightspeed has an exciting opportunity for (EMS) Element Management Systems Engineers in Network Operations to join our growing team! As an EMS engineer you will be part of a team responsible for supporting network systems for Brightspeeds Broadband - DSL, PON, Brightspeed Fiber, Ethernet, Transport, and IP networks that provide the provisioning, surveillance, and maintenance capability for our large telecommunications network. This role requires extensive experience and a high degree of technical and process competencies while providing support to Brightspeed network services. Principle work includes identifying ways to improve Network Reliability and Customer Satisfaction. Perform systems administration, identify automation opportunities and work with automation developers.

In addition, you will be required to have a strong background and understanding of telecommunications NOC support systems and processes. You will work with your peers in IT and Engineering along with strategic vendor partners and foster an environment of continuous improvement.

As Element Management Systems Engineer, your duties and responsibilities will include:

• Troubleshoot and resolve complex issues
• Successfully implement network systems maintenance requests
• Provide high-level technical & engineering feedback for network systems in configurations, troubleshooting, and service restoration
• Work with network vendor providers troubleshooting and administering network EMS’s
• Monitor and analyze performance across networks systems and underlying automation deployments
• Configuration between Network Elements, OSS systems to support provisioning (manual/autoflow) troubleshooting for Field and NOC’s, planning and capacity
• Code/Patch release
• Assists in the planning, testing and assembly of software assets and documentation
• Collaborate with Infrastructure Engineers, Application Development, Users and Management to coordinate changes
• Develop and oversee technical methods, procedures, and assist with complex solution design feedback
• Develop & document process flows
• Contribute to advancing current knowledge base for network device troubleshooting, design, and support documentation
• Provide ideas and improvements for automated systems towards improving network operations efficiencies
• Properly document network issue resolution and identification through operational ticketing systems
• Maintain network monitoring applications, equipment and utilities as needed.
• Act as liaison between customer facing teams, network operations centers, vendor support teams, and peer networks as needed
• Support the network with on call 7 x 24 x 365 for planned and unplanned network support operation

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree plus 5+ years related experience or equivalent combination of education and experience
• Experience with Element Management Systems
• Advanced understanding in Scripting, TL1, SNMP, GRPC related to network architecture and support
• Experience with isolation of telecom systems outages causes and service restorations
• Experience in provide recommendations for system automation or improved monitoring
• Advanced customer service, organizational interaction, and teamwork skills
• Proven knowledge base in scripting applications related to network architecture and support
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong communication (oral and written), customer service, organizational and multi-tasking skills
• Skilled Programmer in PERL, UNIX-Shell, XML, SQL, MYSQL

BONUS POINTS FOR:

• Previous experience in supporting Element Management Systems (EMS)
• Master’s Degree in Telecommunications
• Telecom/Cable/Internet Service Provider industry experience
• Systems Certification
• Additional programing languages

#LI-RM1

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice