Marketing Operations Manager

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

We are looking for a Marketing Operations Manager to join our growing team! In this role, you will manage marketing programs from offer concept through fulfillment to ensure process and / or revenue assurance. This includes multiple programs based on customer type, customer scenario (acquisition or retention), region, channel (digital, call center, face to face). Your project and programs will include new products, pricing and promotions, retention initiatives, operational efficiency: TSA exit, product sunsets; MDU, directories, broadband grants, etc. You will implement and track programs that will enable marketing achievement of goals.

As a Marketing Operations Manager, your duties and responsibilities will include:

• Identify, evaluate, build consensus, and execute cross functional solutions, marketing strategies, programs and processes
• Develop innovative solutions to problems that position teams to meet and exceed targets
• Collaborate with cross functional teams to ensure marketing readiness and ongoing operational support for residential programs, products, pricing, offers, and strategies are launched in market
• Develop operational plans that position our teams to meet and exceed targets. Orchestrate each initiative across a wide array of teams including product marketing, pricing, IT, compensation, training, sales, operations, finance, legal, competitive intelligence and reporting and analytics to ensure our teams are ready and positioned for success.
• Ensure process assurance by tracking and providing operational program support as needed.
• Design, launch and manage product pricing and promotional projects
• Analyze program performance and optimizes opportunities
• Project manage initiatives end to end, keeping cross-functional teams updated on progress, key issues and overall alignment of the plan:
  • Optimize workflows and processes to improve marketing efficiency
  • Enhance marketing frameworks and ensure cross-functional alignment
  • Coordinate between marketing, product, operational, customer care and sales teams to align marketing strategies.
  • Identify and recommend solutions to improve marketing processes and bottlenecks
  • Ensure processes are scalable for new products and services.
  • Serve as key liaison between marketing, sales, product development, customer care, operations, network, legal/regulatory and IT
  • Lead cross-functional teams to deliver campaigns, offers/products and other marketing initiatives

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor's degree in Business, Marketing or related field 
• 8+ years in Marketing, Marketing Operations, Program Management
• 8+ years’ experience in the telecommunications industry  
• Experience launching new programs, products, pricing and offers
• Cross functional leadership experience 
• Strong organizational and tracking skills.
• Ability to connect the dots across strategy, planning, execution and results; agile marketing
• Process and detail orientation
• Strong written communication and public speaking/presentation skills 
• Strong track record of establishing trusted relationships  

BONUS POINTS FOR:

• Direct or sales support experience

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice