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Manager, API Quality Operations

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Bristol Myers Squibb Ireland

Bristol Myers Squibb has been in operation in Ireland since 1964, employing over 650 people across a range of activities and business units.

Ireland is home to External manufacturing’s global headquarters, the business unit responsible for the management of manufacturing contract operations (CMO’s) and ensuring reliable supply of product to patients across the Bristol Myers Squibb global network.

 

This includes management of, and working in conjunction with, third party contract manufacturers and internal manufacturing sites. In Ireland, External Manufacturing has two sites; Global Headquarters based in Dublin 15 and a distribution centre in Shannon, Co Clare.

 

For more information about Bristol Myers Squibb, visit us at BMS.com/ie

The Role

Bristol Myers Squibb is looking to recruit a fixed term 12 months contract, a Manager, API Quality Operations.

Working in a cross-functional virtual plant team, this quality manager provides quality oversight of Contract Manufacturing Organizations (CMOs). Primary responsibility is to support management of CMO disposition documentation, assure CMO compliance with Bristol Myers Squibb (BMS) and applicable current Good Manufacturing Practices (cGMP) and international regulatory standards for biologics drug substance and drug product manufacture, testing, and distribution.

 

Key Duties and Responsibilities:

  • Perform product disposition activities to ensure timely supply of drug substance, drug product, and finished product that meet commercial customer requirements while ensuring compliance with testing standards, standard operating procedures (SOPs), validation guidelines and regulatory filings
  • Author, compile and maintain documentation needed for disposition of the product from Contract Manufacturing Organisations (CMOs)
  • Review documentation from CMOs and recommend disposition, escalating potential issues
  • Ensure batch documentation relative to CMO materials and products is maintained and archived
  • Input required deviation, complaint, change control, and product disposition information into applicable enterprise systems
  • Prepare and review of Quality Agreements with external manufacturers and external laboratories
  • Manage and report quality metrics in relation to CMO performance
  • Prepare and review Annual Product Quality Reviews for BMS products at CMOs as required
  • Work with CMOs and BMS project teams to ensure pre-approval inspection (PAI) readiness  and filing submission readiness for the new products transferred to CMOs or major process changes.
  • Assist with reviewing analytical and method protocols and reports for compliance
  • Assist with commercialisation quality-related activities on the new products transferred or launched to/from CMOs
  • Provide quality support during self-inspections, internal audits, and regulatory agency inspections at contract manufacturers.
  • Support supplier relationship manager, global procurement, supply chain and manufacturing science and technology teams for new projects, technical transfers programs, supplier selection programs, and commercial manufacturing activities
  • Review validation documents, deviations, and change controls and escalate any potential compliance gaps
  • Escalate issues to senior management to ensure that issues are resolved to support BMS business and compliance requirements
  • Evaluate quality complaint investigations provided by CMOs
  • Ensure maintenance of System, Applications and Products (SAP) Master Data (related to Quality)

 

 

Qualifications, Knowledge and Skills Required:

  • Ability to assess the right balance between business implications, technical considerations and quality decisions
  • Strong negotiation, communication and presentation skills across all levels both internal and external to BMS
  • Demonstrated technical expertise in resolution of deviations, development of effective corrective actions and/or preventive actions (CAPA) and use of risk assessments
  • Able to rapidly adapt to changing environment and circumstances requiring flexibility, tolerance, and great sense of urgency while assuring that all cGMP and regulatory requirements are met
  • Good verbal, written and presentation skills in English
  • Proficiency with the use of global systems (e.g. SAP, Microsoft Office)
  • Strong strategic and analytical thinking, problem solving and rapid decision making skills
  • Demonstrated capability in implementing challenging goals, objectives and practices in a complex and ambiguous environment
  • Strong ability in negotiating and influencing without authority in complex, high impact situations
  • Demonstrated ability in technical writing, computer knowledge and communication skills is required
  • Minimum B.S. degree in relevant scientific discipline e.g. Biochemistry, Microbiology, Pharmacy, Biological Sciences or Related Pharmaceutical Science
  • Minimum of four (4) years’ experience in pharmaceutical operations at the manufacturing site
  • At least two (2) years in Quality, ideally in product release or pharma project quality
  • Experience in aseptic, sterile and biological drug product manufacturing
  • Experience in contract manufacturing or contract testing
  • Experience with technical writing, ideally authoring investigations, quality risk assessments, process descriptions, or study protocols
  • Ability to negotiate and clearly present complex topics both in written and verbally
  • Knowledge of combination products manufacturing or finished drug product packaging
  • Experience with biological product testing methods/quality control
  • Experience with Good Manufacturing Practice (GMP) tools and standard applications: SAP, Quality Management System (QMS) or Verity, Microsoft Office (especially OneNote and Visio

 

Why you should apply

  • You will help patients in their fight against serious diseases
  • You will be part of a company that encourages excellence and innovation, respects diversity, develops leaders and values its employees.
  • You’ll get a competitive salary and a great benefits package including, but not only, an annual bonus, pension contribution, family health insurance, 27 days annual leave, access to BMS Cruiserath on-site gym and life assurance

hy you should apply

  • You will help patients in their fight against serious diseases
  • You will be part of a company that encourages excellence and innovation, respects diversity, develops leaders and values its employees.
  • You’ll get a competitive salary and a great benefits package including, but not only, an annual bonus, pension contribution, family health insurance, 27 days annual leave, access to BMS Cruiserath on-site gym and life assurance.

BMSBL

#LI-Hybrid

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

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What You Should Know About Manager, API Quality Operations, Bristol Myers Squibb

Looking to take your career to new heights? Bristol Myers Squibb is on the lookout for a talented Manager, API Quality Operations to join our dynamic team in Dublin! In this role, you'll find that every day presents a new challenge, and you'll be at the forefront of ensuring quality and compliance across our Contract Manufacturing Organizations (CMOs). You’ll delve deep into the pivotal world of biologics manufacturing, helping to ensure that everything from drug substance to final product meets the highest standards of quality and regulatory compliance that BMS is known for. Your responsibilities will include everything from managing disposition documentation, preparing and reviewing quality agreements, to ensuring readiness for pre-approval inspections. But that’s not all—at BMS, you’ll also be contributing directly to the life-changing work that we do for patients around the globe. We believe in a work-life balance and provide our employees with a range of competitive benefits, including flexible working options and comprehensive health benefits. Here, you won’t just be part of an organization; you will be part of a community that values innovation, diversity, and professional growth. So if you're ready to leverage your skills in quality operations and make an impact in the biopharmaceutical field, we encourage you to apply today!

Frequently Asked Questions (FAQs) for Manager, API Quality Operations Role at Bristol Myers Squibb
What are the key responsibilities of the Manager, API Quality Operations at Bristol Myers Squibb?

As the Manager, API Quality Operations at Bristol Myers Squibb, you'll be tasked with providing quality oversight for Contract Manufacturing Organizations. Your key responsibilities will include managing product disposition activities, ensuring compliance with regulatory standards, and preparing vital documentation for the disposition of products from CMOs. You will also play a crucial role in maintaining quality metrics and assisting during inspections, all while ensuring timely supply of drug products.

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What qualifications do I need to become a Manager, API Quality Operations at Bristol Myers Squibb?

To be considered for the Manager, API Quality Operations position at Bristol Myers Squibb, candidates should have a Bachelor’s degree in a relevant scientific discipline and at least four years of experience in pharmaceutical operations, including a minimum of two years in quality. Strong negotiation and communication skills, along with technical expertise in GMP compliance, are essential.

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What makes Bristol Myers Squibb a great place to work for a Manager, API Quality Operations?

Bristol Myers Squibb is committed to innovation and excellence, making it a fantastic place for a Manager, API Quality Operations. The company fosters a supportive culture that encourages employee growth and development while respecting work-life balance. Additionally, you’ll be part of a team making a genuine difference in patients' lives, which can be incredibly rewarding.

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How does the Manager, API Quality Operations role contribute to patient outcomes at Bristol Myers Squibb?

In your role as Manager, API Quality Operations at Bristol Myers Squibb, you will directly contribute to ensuring the quality and compliance of biologics products. This is crucial for maintaining the efficacy of treatments provided to patients, ensuring they receive safe and effective products to support their health and well-being.

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What benefits does Bristol Myers Squibb offer to their Manager, API Quality Operations?

Bristol Myers Squibb offers a comprehensive benefits package for its employees including competitive salaries, annual bonuses, family health insurance, and generous leave. Additionally, you'll find access to wellness facilities and programs, reflecting the company's commitment to employee well-being and work-life balance.

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Common Interview Questions for Manager, API Quality Operations
How do you ensure compliance with GMP standards in the pharmaceutical industry?

To ensure compliance with GMP standards, I focus on maintaining thorough documentation, conducting regular audits, and fostering a quality-focused culture. Staying updated on industry regulations and consistently training staff on compliance practices are also key strategies to avoid lapses.

Join Rise to see the full answer
Can you describe your experience with contract manufacturing organizations?

I have worked closely with various CMOs, overseeing quality assurance processes, and ensuring they meet both internal and external regulatory standards. I believe that strong communication and collaboration with CMOs are essential for maintaining consistent quality and timely product deliveries.

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What strategies would you employ to manage product disposition effectively?

Effective product disposition management requires a systematic approach, including timely documentation, rigorous compliance checking, and cross-functional collaboration. I prioritize clear communication and established protocols to streamline the process and minimize risks.

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How do you handle deviations in a quality assurance role?

Handling deviations involves a detailed investigation to understand the root cause, documenting findings, and developing corrective action plans. Keeping an open line of communication with all stakeholders is crucial to ensure that issues are addressed promptly and don't recur.

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What role does risk assessment play in your quality management process?

Risk assessment plays a pivotal role in my quality management process. By evaluating potential compliance risks and developing mitigation strategies proactively, I can ensure smoother operations and prevent issues from escalating into major problems.

Join Rise to see the full answer
Describe a time you successfully led a quality improvement initiative.

In my previous role, I led a quality improvement initiative that focused on reducing the frequency of compliance deviations. By analyzing past incidents, we identified key areas for training and made procedural adjustments, resulting in a significant drop in deviations over six months.

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How do you prepare for inspections by regulatory agencies?

Preparation for regulatory inspections involves several steps, including ensuring all documentation is complete, conducting mock audits, and training staff on what to expect during the inspection. I also coordinate with cross-functional teams to ensure readiness on all fronts.

Join Rise to see the full answer
What tools do you use to track and report quality metrics?

I typically utilize software like SAP for tracking quality metrics, along with Excel for data analysis and visualization. This allows me to present comprehensive reports to stakeholders to keep them informed of quality performance.

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How do you ensure strong relationships with external partners in a quality role?

Building strong relationships with external partners, like CMOs, involves consistent communication, transparency, and mutual respect. I prioritize regular check-ins and fostering a collaborative environment where feedback is encouraged.

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What do you believe is the most challenging aspect of being a quality manager in the pharmaceutical industry?

The most challenging aspect is balancing strict regulatory compliance with the need for speed in product development. It necessitates agility, foresight, and strong problem-solving skills to navigate the complexities while ensuring that quality is never compromised.

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Bristol Myers Squibb is a global biopharmaceutical company whose mission is to discover, develop and deliver innovative medicines that help patients prevail over serious diseases.

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DATE POSTED
April 13, 2025

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