Senior Project Delivery Manager

As a Senior Project Delivery Manager at BriteCore, you will be responsible for leading the end-to-end implementation of our advanced cloud-based insurance platform, ensuring adherence to project goals within accelerated timelines and budget constraints. Your role will involve acting as the primary contact for our major customers, fostering strong relationships, and setting clear expectations to manage scope effectively. You will collaborate with cross-functional teams, optimize implementation processes, and report project progress to both BriteCore executives and clients, all while navigating any challenges that arise with a solutions-focused mindset.

To qualify for the Senior Project Delivery Manager position at BriteCore, candidates should hold a Bachelor’s Degree in Computer Science or a related field. You should have a minimum of 8 years of experience in leading complex SaaS implementations, with at least 3 years in core systems transformations and hands-on experience in the Property & Casualty (P&C) domain. A proven ability to manage customer relationships, work under pressure, and excellent communication skills are crucial for success in this role.

At BriteCore, you can expect a dynamic, inclusive work environment that fosters collaboration and encourages innovation. Our fully remote setting allows you to work from anywhere in the US while being part of a diverse team united by shared values of community, integrity, and impact. We prioritize continuous growth and offer opportunities for both personal and professional development, making sure you have the support you need to thrive in your role.

Effective communication is vital for a Senior Project Delivery Manager at BriteCore, as you will be the intermediary between various stakeholders, including customers, cross-functional teams, and executives. Clear communication ensures that everyone is aligned on project goals, expectations, and timelines, which minimizes misunderstanding and enhances project efficiency. Additionally, your ability to communicate challenges and solutions transparently helps in building trust and credibility with customers.

In addition to a competitive salary, Senior Project Delivery Managers at BriteCore enjoy a comprehensive benefits package that includes medical, dental, and vision coverage, a 401K plan with company matching, unlimited PTO, fully paid parental leave, and more. These benefits reflect our commitment to supporting the well-being of our team members and providing a work-life balance that empowers them to thrive both personally and professionally.

When prioritizing tasks, it’s essential to assess the urgency and importance of each project phase. I usually create a comprehensive project timeline that highlights key milestones and deliverables. Utilizing project management tools, I track progress and adjust priorities as needed. My approach also involves consulting with team members and stakeholders to ensure I’m aligned with their expectations and project goals, which helps maintain momentum and achieves timely results.

Certainly! In a previous role, I was working on a P&C system transformation project. To manage stakeholder expectations, I scheduled regular status update meetings and used a centralized dashboard to share progress. This transparent communication helped stakeholders understand the project’s trajectory and any potential delays. I also established a process for addressing scope changes early, which allowed us to realign on deliverables and maintain buy-in from all parties involved.

Mitigating risk is crucial for successful project delivery. I employ several strategies including thorough upfront planning to identify potential risks, using risk assessment matrices, and maintaining open lines of communication with my team. Regular review meetings allow us to discuss potential issues before they escalate. Additionally, I develop contingency plans for high-impact risks so that we can quickly respond to any unexpected challenges that may arise during the implementation.

One of the most challenging projects I led involved an aggressive timeline for implementing a new insurance platform. Midway, we encountered significant integration issues with legacy systems. To overcome this obstacle, I organized cross-functional brainstorming sessions to leverage diverse insights. We prioritized the most critical integrations, clearly defined roles, and adjusted timelines based on realistic assessments. By fostering collaborative problem-solving, we delivered the project successfully within the new schedule.

To ensure collaboration during remote implementations, I utilize collaborative tools like Slack and Trello to maintain ongoing communication. Regular check-ins via video calls help strengthen team dynamics, encourage open discussion, and establish a sense of camaraderie. I also set expectations for regular updates and create a shared document for notes and decisions, which keeps team members aligned and engaged, regardless of location.

Gathering and incorporating customer feedback is critical to ensuring project success. I tend to conduct feedback sessions through surveys and interviews after key project milestones. These discussions provide invaluable insights, which I share with the team to adjust project processes and deliverables as needed. I believe that creating an open environment where customers feel comfortable sharing their thoughts significantly contributes to enhancing the overall implementation experience.

Documentation is a key component of my project management process. It serves as a reference that ensures everyone is on the same page regarding expectations, timelines, and deliverables. I make it a point to maintain organized documentation throughout the project lifecycle, including meeting notes, project plans, and decision logs. This availability not only helps to track progress but also provides clarity and accountability among team members and stakeholders.

I have extensive experience using project management tools such as JIRA, Asana, and Microsoft Project. Each platform has its strengths; for example, JIRA is fantastic for Agile methodologies while Asana is great for task management. I choose tools based on the project’s requirements, ensuring that the team can efficiently track progress and collaborate. Familiarity with these technologies allows me to optimize workflows and enhance team productivity throughout the implementation process.

Handling changes in project scope requires flexibility and clear communication. I always start with a scope baseline and establish a change management process beforehand. If a scope change arises, I assess its impact on timelines and resources before discussing it with the stakeholder. By engaging them in the decision-making process and clarifying potential consequences, we can collaboratively adapt and make informed decisions about how best to proceed.

A successful Senior Project Delivery Manager should possess excellent communication skills, strong organizational abilities, and a proactive approach to problem-solving. Additionally, the ability to build trust with stakeholders, adapt to changing priorities, and lead teams effectively are crucial qualities. A combination of technical knowledge in the P&C space and emotional intelligence fosters a collaborative environment where innovation thrives, ultimately leading to successful project outcomes.