Job details

Broker Services Associate

About the role:

Our Broker Services team strives to deliver exceptional service to our independent broker partners and Underwriters while setting the standard of service excellence & exceptional individual performance for the team. The work is high-volume, but wide-ranging. From helping our brokers produce compelling quotes, to evaluating and executing on endorsements, our Broker Services Associates are inspired to meet the challenges of providing excellent service to our partners. The Broker Services Associate will be based remotely out of their home.

As a Broker Services Associate, you’ll be responsible for:

Delivering unparalleled service that fuels our company’s growth
Building relationships both internally and with our broker partners that will enhance our ability to provide an efficient service experience for members and brokers
Producing compelling quotes through a variety of channels and sell the PURE difference to drive member acquisition
Leveraging our experience and expertise to manage the full-cycle endorsement process quickly and accurately

This career is for you if:

Minimum of 3 years of experience in customer service in a high volume, fast-paced environment (preferred)
You crave transactional based work where you can check “to-dos” off of your checklist
You are passionate about customer service and are fulfilled by finding solutions in real-time over the phone, or communicating via email
You have the ability to work in a fast-paced environment where multitasking and organization skills are required
You pay attention to detail and have strong problem solving and decision-making skills
You are a team player who is self- motivated, has a sense of urgency, and looks for process improvement
You demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility
You have strong interpersonal, and communication skills
You are interested in a fast-growing and innovative insurance carrier that specializes in the high net worth market
You are sound, balanced, and have timely decision making skills