Customer Engineer

Customer Engineer at Browserbase

As a Customer Engineer at Browserbase, you'll be directly responsible for supporting our technically sophisticated customers and ensuring their success with our web automation platform. You'll work closely with developers implementing Browserbase, debug complex distributed systems, and be a key voice representing customer needs within our product development process.

As a Customer Engineer at Browserbase, you will:

• Provide expert technical support to customers implementing Browserbase, including code-level debugging and architectural guidance

• Help customers scale their browser automation systems from proof-of-concept to thousands of instances

• Build and maintain internal tools to streamline support processes and improve product functionality

• Contribute to product development through feature requests and direct code contributions when appropriate

• Document common issues, solutions, and best practices to build our knowledge base

• Be based in—or willing to relocate to—San Francisco and be able to work regularly from our Union Square office

Being responsible for customer technical success means:

• Working directly with customers' code to diagnose and resolve integration issues

• Advising customers on distributed systems architecture and best practices

• Identifying patterns in customer needs to inform product roadmap

• Building relationships with technical stakeholders at customer organizations

• Automating common support workflows to improve efficiency

To succeed in this role, you'll need:

• Strong software development experience, particularly in languages commonly used with Browserbase (Python and Javascript/Typescript)

• Experience building or operating distributed systems at scale

• Deep understanding of web technologies and browser automation

• Excellent problem-solving skills and ability to debug complex technical issues

• Strong documentation and technical writing abilities

• Experience with customer-facing technical roles or developer advocacy

You're a good fit for this role if you:

• Have a willingness to do whatever it takes. Bias towards action and having a process that embodies "show > tell."

• Have a high sense of agency and accountability and can prioritize your work without much outside input.

• Value taking ownership and responsibility for your projects and customer relationships.

• Excel in both written and verbal communication. You thoughtfully leverage different modes of communication that best fit what you're trying to communicate.

• Have direct experience building great products. You like to collaborate with others to implement your ideas.

• Are adaptable. You're able to immerse yourself in unfamiliar topics and understand complex technical concepts in order to make informed decisions.

• Are a strong systems thinker and can understand how your decisions impact the customer experience all the way down the stack.

• Love working with a great team in a fast-paced environment.