Credit & Collections Customer Care Specialist

The Credit & Collections Customer Care Specialist is responsible for receiving and responding to inbound call inquiries from Sysco Customers, Sales Representatives and other customer representatives. Specialists are responsible to answer customer inquiries and/or resolve issues. When necessary escalate tasks to the relevant party. The specialist needs to be able to perform credit inquiries, invoice retrieval and credit hold release analysis while having a high level of customer service skills.

Primary Areas of Responsibility

• Responsible for making decisions to release orders/accounts, note in the system why they made the decision on the release and held accountable to comply with all required validation steps.
• Collect payment information and validate past performance history for trade customers.
• Update customer’s log in the system
• Disposition calls after completion of the call, capturing reason for call.
• Always focus on the customer first model, providing feedback on the process.
• C4 hours – Monday – Friday, 8am – 7pm CST (10am - 7pm later shift CST and 8am - 5pm training schedule CST)

• Hours and breaks are assigned by business needs with a window to take lunch

Education

• Associate degree required or equivalent combinations of experience and education in lieu of degree required.
• 2-4 years’ experience in customer facing support center

• Demonstrates strong communication and oral skills; effectively communicate with internal/external customers
• Demonstrates the ability to work across functions
• Analyzing past due accounts and applying directive/parameters provided to make a decision
• Proficiency with Microsoft Office and specialized accounting / finance software systems (e.g., Cora/Salesforce)

• Hybrid (2 days Office/Ultra park II Lagunilla, Heredia)
• Private Medical Insurance
• Asociacion Solidarista
• Life Insurance
• Personal Day Off