Logistics Coordinator CSR

Why work with us?Proven people.Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.Proven process.Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.Proven results.More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.• 95% client satisfaction rate - measures client satisfaction vs. expectations.• Our clients have worked with us for over 10 years, on average.• BTI Solutions counts 4 Global Telecommunication companies as clients.• Client referrals are BTI Solutions' largest source of new clients.• Google Review 4.4, Facebook Review 4.8Logistics Coordinator CSRTop Three Skillsets:1) Advanced excel knowledge (data analysis-pivot tables-charts-v-lookups)2) Logistics background3) Customer service backgroundEducation and Years of Experience:Bachelor's Degree in Supply Chain preferred or 3+ years' experience with 3PL warehousing, transportation and account/order managementJob Profile and Description:Looking for a Logistics Coordinator for an open position within our supply chain network. Position is based in Santa Ana CA. This role is designed to monitor and support day to day operations and will be responsible for the logistics cycle for all customer orders.Duties and Responsibilities:• Establish and manage relations with 3PL, Samsung entities, and customer clients• Develop and maintain daily/weekly/monthly reports and KPIs to ensure operational excellence• Producing and distribution of department reports to various groups/stakeholders within the Supply Chain network• Provide status of orders to various business units within Samsung• Run daily Open Order and Goods Issued reports to identify shipping and in-transit status within SAP system• Track and resolve warehouse and carrier shipping errors• Attention to detail and ability to identify process improvements• Adaptability in a fast-paced environment with the ability to manage and prioritize multiple time-sensitive tasks• Exercise judgment within defined practices and policies in selection of methods and techniques for obtaining solutions• Actively support team projects and effectively communicate with team members• Ad hoc reporting/project ManagementRequirements:• Bachelor's Degree in Supply Chain preferred or 3+ years' experience with 3PL warehousing, transportation and account/order management• Demonstrated ability to analyze information to identify, escalate and make recommendations• Strong interpersonal and communication skills including written, verbal, and active listening• Advanced Excel knowledge including but not limited to Pivot tables, VLOOKUP, Macros and other advanced formulas• Advanced Microsoft Office (Outlook, PowerPoint, etc.)• SAP and TMS experience required• In depth understanding of logistics industry's standards and best practices• Strong time management, organization, prioritization and follow up skills• Ability to complete tasks and solve problems with limited guidance and direction• Demonstrates a strong work ethic and ability to learn• Excellent problem solving, decision making, and analytical skills• Ability to support weekend, holidays, and overtime requirements as needed• Ability to travel as needed