Operations Manager

Location: Indian MoundAs the Operations Manager at Wallace Building Supply, you will oversee daily operations, manage inventory, and lead a dynamic team to meet and exceed company goals. You will create a well-organized, safe, and welcoming environment for both customers and employees, directly impacting our growth and success.Key Responsibilities:Leadership & Team Management:• Supervise and mentor a team comprising 1-15 associates and 1 subordinate supervisor.• Recruit, train, and schedule yard personnel to ensure optimal staffing and productivity.• Foster a positive and collaborative work environment that motivates team members to excel.• Step in for the General Manager or Store Operations Manager as needed, ensuring seamless operations.Operational Excellence:• Oversee all aspects of yard and warehouse operations, including inventory management and order fulfillment.• Ensure the yard and warehouse are clean, well-maintained, and efficiently organized with proper signage.• Coordinate and schedule deliveries, pickups, and returns to meet customer needs promptly.• Monitor and maintain equipment such as trucks and forklifts, minimizing downtime and maintenance costs.• Implement and uphold company policies, procedures, and safety standards to minimize shrink and enhance profitability.Customer Service:• Deliver exceptional customer service by promptly addressing inquiries, taking orders, and resolving complaints.• Work closely with contractors and professional builders to grow our customer base and increase sales.• Manage special orders and ensure merchandise is obtained and delivered in the most efficient manner.Financial Management:• Monitor and assist with inventory ordering to maintain optimal stock levels.• Achieve and surpass monthly sales and gross profit targets per associate.• Conduct regular cycle counts to ensure accurate inventory records.Compliance & Safety:• Ensure compliance with all safety regulations and company policies to create a secure environment for customers and staff.• Recognize and address any safety and security concerns promptly.• Maintain all required documentation and inspections as part of the company's maintenance and safety programs.Qualifications:• Education:Associate's degree or equivalent from a two-year college or technical school.• Experience:5-8 years of related experience, including 3-5 years in a supervisory role. Experience in building materials and lumber is highly preferred.• Leadership Skills:Proven ability to lead, coach, and develop teams effectively.• Technical Skills:Proficient with point-of-sale systems, basic business accounting, and computer programs including Microsoft Office Suite.• Communication Skills:Excellent verbal and written communication abilities with strong interpersonal and customer service skills.• Analytical Skills:Ability to interpret and analyze data, manage budgets, and make informed decisions.• Problem-Solving:Strong aptitude for identifying issues and implementing effective solutions.• Licenses:Valid driver's license appropriate for operating company vehicles, with a driving record acceptable to our insurance carri#J-18808-Ljbffr