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Job details

Operations Service Manager

LOCATION 7801 Rivers Ave North Charleston SC US 29406

Overview

Are you a proven leader with a strong drive to succeed?

Do you work well in a process-driven environment where organization and efficiency are critical to success?

Are you an expert multitasker who would thrive in a high-energy environment?

If so, then this might be the right opportunity for you!

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of leaders of the store team, participating in managing the overall operations of the store.You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors while also overseeing business operations to ensure our associates are delivering excellence customer service and the highest degree of professionalism.

Responsibilities:

  • Manages the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
  • Provides guidance to the Customer Service Supervisors to ensure they are meeting customer service expectations and there is smooth customer flow at the registers.
  • Manages the overall execution of operations and receiving SOPS, including the continuous flow process.
  • Monitors the receiving process, transfers, debits, damages, and charge-backs and partners with the Receiving Supervisor to maintain the accuracy of inventory.
  • Supports the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
  • Assist in the management of other store operations areas as needed.

Candidates must have 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization and be able to work a flexible schedule; including early mornings, nights, weekends, holidaysand required travel, as needed. Candidates must also be able to lift and move boxes weighing up to 40 lbs. and should be comfortable utilizing scheduling and reporting computer software.

If you…

…want to work at a fast-growing company with a proven track record of promoting from within

…are excited to deliver great merchandise values to customers every day;

…take pride and ownership in helping drive positive results for a team;

…are committed to treating colleagues and customers with respect;

…are an ambassador in cultivating an inclusive workplace that values diversity;

…want to participate in initiatives that positively impact the world around you;

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

\#LI-BR1

Posting Number 2025-229058

Location US-SC-North Charleston

Address 7801 Rivers Ave

Shopping Center Suite 102

Zip Code 29406

Workplace Type On-Site

Position Type Regular Full-Time

Career Site Category Store Management

Position Category Store Management

Evergreen Yes

Min USD $20.90/Hour

Mid USD $29.45/Hour

Average salary estimate

$52314 / YEARLY (est.)
min
max
$43392K
$61236K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Operations Service Manager, Burlington Stores

As an Operations Service Manager at Burlington in North Charleston, SC, you’ll be stepping into a dynamic role that offers both challenges and rewards. If you're a well-rounded leader with a knack for thriving in fast-paced environments, this position could be perfect for you. Not only will you oversee the daily operations of the store, but you’ll also be instrumental in fostering a culture of excellence among your team. You’ll guide and manage our dedicated Cashiers and Customer Service Supervisors, ensuring that each member of our team reflects Burlington’s core values and delivers top-notch service to our customers. Your ability to multitask and maintain organization will be vital as you monitor operational procedures, from managing inventory accuracy to ensuring smooth customer flow at the registers. The work environment here is highly collaborative, and you’ll be pivotal in developing strong partnerships while driving business results. We're looking for someone with 3+ years of solid Retail Management experience, ideally within off-price or large retail environments, who is flexible with their schedule and can handle lifting boxes up to 40 lbs. At Burlington, we pride ourselves on promoting from within and creating avenues for personal growth, all while making a positive impact in our community. Join us, and you'll find competitive wages, a robust benefits package including medical and paid time off, and a chance to be part of a team that truly values hard work and fun. Come, be a part of our incredible journey!

Frequently Asked Questions (FAQs) for Operations Service Manager Role at Burlington Stores
What responsibilities does an Operations Service Manager have at Burlington?

An Operations Service Manager at Burlington is responsible for overseeing the performance of the Cashier and Customer Service teams, ensuring adherence to company policies and excellent customer service standards. This role entails managing inventory processes, guiding overall operations, and supporting staffing efforts. By taking on these responsibilities, the Operations Service Manager directly contributes to both team success and customer satisfaction, essential elements in driving business results.

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What are the qualifications needed to become an Operations Service Manager at Burlington?

To qualify as an Operations Service Manager at Burlington, candidates should possess a minimum of 3 years of Retail Management or Store Operations experience, particularly in an off-price or large retail setting. Familiarity with operational software for scheduling and reporting is essential, as well as the ability to adapt to a flexible schedule that includes mornings and weekends. Physicality is needed, as candidates should be able to lift and move boxes weighing up to 40 lbs.

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How does Burlington support career growth for Operations Service Managers?

Burlington places a strong emphasis on internal promotions and provides various training and development opportunities for Operations Service Managers. The collaborative environment encourages skill development through hands-on experience and leadership training. By joining Burlington, associates have a pathway to advance in their careers, making it a great choice for motivated individuals.

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What is the work culture like for Operations Service Managers at Burlington?

The work culture at Burlington is characterized by teamwork, respect, and dynamism. Operations Service Managers forge meaningful relationships with their team members and foster an atmosphere where associates are encouraged to voice their ideas. With a commitment to diversity and inclusion, Burlington strives to create a workplace where everyone can thrive, making employees feel valued and empowered.

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What benefits can Operations Service Managers expect at Burlington?

Operations Service Managers at Burlington enjoy a comprehensive benefits package that includes medical, dental, and vision coverage. Additionally, full-time associates can benefit from paid time off, holidays, and a 401(k) plan. The competitive wages, flexible scheduling, and an associate discount further enhance the attractiveness of this role at Burlington.

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Common Interview Questions for Operations Service Manager
What do you think are the most important qualities for an Operations Service Manager?

The most important qualities for an Operations Service Manager include strong leadership, excellent communication skills, and the ability to multitask effectively. It's key to demonstrate your capacity to foster a team-oriented atmosphere while ensuring efficient operations.

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Can you describe a time when you improved customer service in a retail setting?

Share specific examples of initiatives you led to enhance customer experience or efficiency, such as optimizing checkout processes or training staff. Use metrics to showcase improvements, as data-driven successes resonate well with hiring managers.

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How do you prioritize tasks in a busy retail environment?

Effective prioritization requires a balance between urgent issues and long-term projects. Discuss your systematic approach, perhaps utilizing digital tools or checklists, to manage your time while ensuring customer satisfaction remains the top priority.

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How do you handle conflicts among team members?

Handling conflicts requires diplomacy and conflict resolution skills. Outline your approach to understand differing viewpoints, facilitating discussions, and ensuring team dynamics remain strong. Mention a specific instance to illustrate your problem-solving style.

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What strategies do you use for effective team training and development?

Detail your methods for identifying team members' strengths and weaknesses to create personalized training plans. Incorporating mentorship, hands-on training, and feedback are excellent strategies that showcase your leadership abilities.

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How do you ensure compliance with company policies?

Compliance is critical in retail. Describe your regular practices for employee training, implementing checks and balances, and creating an open environment where associates are encouraged to ask questions or report issues.

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What experience do you have with inventory management?

Inventory management is vital for retail success. Discuss your previous experiences overseeing inventory processes or utilizing software to track stock levels and how you adapt those strategies for efficiency and accuracy.

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How do you motivate your team during busy periods?

Motivation can be fostered through positive reinforcement, setting clear goals, and maintaining open communication. Share how you've previously celebrated achievements or offered incentives to keep team morale high during peak times.

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What role does customer feedback play in your management style?

Customer feedback is invaluable for continuous improvement. Discuss how you collect and analyze feedback, and use it to make informed decisions that enhance team performance and improve customer satisfaction.

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Why do you want to work for Burlington as an Operations Service Manager?

Mention what attracts you specifically to Burlington’s values and mission. Express your excitement for the growth opportunities, commitment to team collaboration, and how your experiences align with the company's goals.

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Growth & Learning
Fast-Paced
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Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
MATCH
VIEW MATCH
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, onsite
DATE POSTED
April 9, 2025

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