Business Performance Consultant

Plano, Texas

About this opportunity

Do you tackle issues, desire accountability, use data, and care about customers?

Be a part of a Business Performance team, within Performance and Transformation, that leads visible and ambitious engagements in North America focused on improving customer experience, operational efficiency, and employee experience.

Come build a career out of making things happen. We assist our partners in solving their toughest problems, by blending fact-based insights with result-driven improvements. Our team works side-by-side and with high velocity to develop and implement solutions with the ability to scale globally.

If these opportunities to innovate interest you, we have an outstanding opportunity for you in a fast-paced, highly collaborative, and technical environment at Ericsson.

What you will do

• Use data and create metrics/dashboards to identify improvements opportunities
• Lead cross-functional projects to improve customer experiences and operational efficiency
• Drive strategy execution for North America, and equip executive leaders with information and advice to make fact-based decisions
• Write and communicate effectively with stakeholders across the globe
• Drive automation of data sources working side-by-side with groups like Ericsson Group Data & Analytics team

You will bring

• BS in Business Analytics, Engineering, Economic or other related fields
• 2-7 years of Data Analytics experience
• A steadfast drive to solve tough problems
• Courage to challenge leadership and our current ways of working
• Performance improvement and having the ability to quickly identify root causes by using large data sets
• Change Management experience with the ability to quickly adapt and pivot in a constantly changing business environment
• The motivation to learn and constantly improve processes and tools
• Excellent people skills required to work with all roles within Ericsson
• Advanced MS Excel, Word and PowerPoint skills

You might also have:

• Tableau, SQL and Python skills
• Lean Six Sigma, Agile and ADKAR skills

This role reports to the Director of Business Performance

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || United States : Texas : Plano

Req ID: 715069