Business Risk Manager
Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.
We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.
Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
About the role
As a Business Risk Manager, you will report through the Risk Operations team and will support Self Financial in pushing issues to remediation. In this role, you will have direct oversight of the centralized Issue Management process including identification of new issues, prioritization and risk assessment, proactive control monitoring, remediation identification, and ongoing testing.
You will be responsible for high-level company communications to Leadership, Stakeholders, and Bank Partners. To be successful in this role, you will have a strong background in Issue Management, Risk Identification, and Stakeholder Influence, along with negotiation and remediation implementation.
What you'll do:
- Develop working relationships for key stakeholders to help influence issue resolution
- Plan, schedule, and track timelines and milestones towards corrective actions and remediations
- Design plans, stop gaps, and execution for remediation
- Report regular status updates and tracking of execution on issues to Senior Management
- Regular engagement with senior business officers including Legal, Risk, and Compliance
- Review incoming escalation cases and assess appropriate prioritization and ownership
- Monitor any emergency cases and coordinate immediate response teams into action
- Develop and evolve Issue Management best practices and documentation
What you'll bring:
- 5+ years experience in Issue, Risk, or Control Management
- 5+ years of Credit Card or Financial experience
- Experience with Asana (or similar project management tools)
- Previous experience working with Atlassian Enterprise Suite (Jira, Jira Service Desk, Confluence, etc.)
- Demonstrated analytical and problem-solving skills
- Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
- Meaningful knowledge across the enterprise risk management framework, building teams, including risk identification, risk strategy, processes, and controls
- Experience planning and organizing cross-functional work, building teams, and managing stakeholder groups to drive complex, high-priority efforts through to completion
- Excellent communication skills with previous experience presenting to Executive Leadership
Our interview process at Self is designed to let you get to know us as much as for us to get to know you!
- You'll meet with someone from our Recruiting team so we can learn more about you and answer some of your questions.
- You'll meet with the Hiring Manager to learn more about the team, the role, and get to tell us more about what you'd bring to the team
- You'll meet team members who will be your peers to help you get a feel for a "real day in the life" at Self.
Benefits and Perks:
We have the compensation and benefits you expect. But there's one thing that Self Financial can offer that many startups cannot: we can positively change the world, while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too.
Our perks include:
- Company Equity in the form of RSUs
- Quarterly performance-based bonuses
- Generous employer-paid health, vision and dental insurance coverage
- Flexible vacation policy
- Educational assistance
- Free gym membership
- Casual dress code
- Team building events and activities
- Remote work arrangements/ flexible work schedule
- Paid parental leave
Self Financial requires all employees hired to successfully pass a background check.
We are an Equal Opportunity Employer.
Self Financial is a leading American credit-building platform and app that works to increase economic inclusion and financial resilience through easy-to-use products that make building credit accessible.
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