Business Solutions Specialist

Business Solutions Ireland

airG is a pioneer in the mobile software industry having released its first mobile application in 2000. Since then the company's products and services have been used by over 100 million consumers globally, generating more than $1 billion in revenues.

Our Business Solutions team is responsible for ensuring that our products/services are successfully launched and supported in the EMEA, India and Africa regions. Our team builds strong relationships with our internal and external clients. Please note this is currently a remote role.

What you will do:

• Work closely with the Business Development team to optimize product launches and schedules
• Plan and track internal objectives and remove obstacles faced by our development team
• Liaise and build relationships with telecom carriers to coordinate product integrations and ongoing technical support
• Be an advocate for both airG and external customers to ensure technical and support issues are escalated or resolved in a timely manner
• Provide status reports on technical activities to internal groups and the business development team
• Promote new ideas, methods or processes to the workplace to improve team performance
• Perform internal and external reporting, projections, report analysis and marketing reviews
• Participate in product testing and bug hunting
• Manage and coordinate product launches and related support activities

Who you are:

• Minimum 2 years of experience in providing product/customer support with experience in integrations or project management
• Proven track record of successfully managing integration projects with international partners
• Comfort multi-tasking in a changing environment while maintaining attention to detail and organization
• Capable to identify and anticipate problems
• Must be comfortable having technical discussions with international clients
• Excellent communication skills both verbal and written

Some Nice To Haves:

• General understanding of the software development lifecycle (waterfall & agile)
• Experience and comfort with a variety of web tools highly beneficial
• Experience with product testing and conducting tutorials

We are a diverse team and offer an attractive and competitive compensation package including a comprehensive benefits package and flexible working arrangements. For more information, please visit http://corp.airg.com/careers/

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