Business Support Representative (Multi-functional), B

Fully performs both standard and non-standard transactions in support of management support services job family. Selects, applies, and explains procedures and practices to identify and resolve discrepancies, research information sources, and document and coordinate results. Multi-functional support may include business planning, budget/accounting, facilities and equipment coordination, payroll operations, records management, procurement/materials management, events planning, legal/contractual services, workers’ compensation claims, and general office management.

Typical duties may include the performance of a variety of day-to-day transactions independently within assigned functional area(s):

• Ensuring proper classification, storage, retention, and disposal of organizational records.
• Serving as organizational representative/contact for office and personal communication equipment (copiers, fax machines, pagers, and cellular phones, telecommunications equipment, etc.).
• Ensuring/coordinating entry of required data/schedules into various information and business reporting systems.
• Formatting and retrieving standard and non-standard reports from various business systems. Identifies and resolves discrepancies found in data used to make business decisions.
• Performing procurement and materials management functions as required by organization including following contractual agreements, requisitioning and receiving goods and services.
• Serving as the coordination point for activities supporting the full range of work in assigned functional areas.
• Providing orientation or training in assigned functional areas.
• May coordinate assigned work activities for the first two levels of work.

SUPERVISION RECEIVED

Independently performs assignments with instructions as to general results expected. Receives technical guidance on unusual or complex problems.

SKILLS AND PROFICIENCIES

• Knowledge of business systems, procedures, and practices for assigned functional areas
• Knowledge of key organization contacts for coordination of multi-functional areas
• Ability to access, retrieve, format data using various business systems and produce standard/nonstandard reports.
• Ability to select, apply, and explain procedures for assigned functional areas
• Ability to organize and plan effectively
• Ability to meet deadlines

MINIMUM QUALIFICATIONS (consistent with Classification Standard)

Education and Experience/Certificates, Licenses, and Registration Requirements/Other Requirements:

Demonstrated competence at the Administrative Representative level.

Established experience in PC software applications.

General experience in plant/organization business systems, standards, and processes.

Degree, certification or equivalent experience.