IT Technician

New York City, New York

About BuzzFeed, Inc.

BuzzFeed, Inc. (Nasdaq: BZFD) is home to the best of the internet with a mission to spread joy and truth. Across entertainment, news, food, pop culture, and commerce, our brands drive conversation and inspire what audiences watch, read, and buy now — and into the future. Born on the internet in 2006, BuzzFeed, Inc. is committed to improving it: providing trusted, quality, brand-safe entertainment to hundreds of millions of people; making content on the internet more inclusive, empathetic, and creative; and inspiring our audience to live better lives. 

Business Area: Administrative

Job Category: Information Technology

Hourly: $32.00- $36.50 USD

Union Status: Non-Union 

BuzzFeed Inc. is committed to fair and equitable compensation practices. We reserve the ability to adjust the final compensation for this role based on the final candidate's experience, skillset, certifications, and geography.

The Role

BuzzFeed is hiring a full-time, IT Technician. We're looking for an experienced IT professional to join the IT Support team in our New York City office, five days a week, Monday-Friday with availability to support weekends as needed. As part of the global IT Support team, you will report to the lead of the region.

We're looking for an upbeat and engaged person to join our current IT team. At its core, IT is a support department which enables and empowers employees to do their jobs. We believe in people over process. You'll need to provide great customer service — you've got to love the people you help and love what you do.

You will manage incoming helpdesk tickets and provide support for all BuzzFeed employees. You are able to complete tasks end-to-end, from troubleshooting assessment to problem resolution.

You Will

• Be the first line of defense and the face of BuzzFeed IT’s Helpdesk.
• Build relationships with members across our IT department.
• Proactively respond to, record, track, and solve tickets as they come in. Details are important!
• Offer input to actively improve team procedures and assist with enforcement of established best practices.
• Troubleshoot computer hardware, software, and network issues that employees are having.
• Troubleshoot A/V setups for video conferencing, including Cisco Codecs and hosted solutions like Google Meet.Maintain, track, and manage BuzzFeed assets and endpoints throughout their lifecycle.
• Continuously improve and upgrade your own skills by maintaining a learning and development program.

You Have

• Some familiarity with Agile project management methodologies.
• Experience with supporting a large fleet of employee devices.
• Experience with supporting remote employees and small office setups.
• Basic knowledge of IDaaS platforms, including third-party IdPs.
• Experience with administering cloud-based SaaS services.
• Experience with the lifecycle management of employees and their devices.
• Worked in an environment where you have been customer-focused and professional in order to provide a great employee experience.
• The ability to solve issues autonomously by referring to team documentation and historical knowledge base sources. 
• Proficiency in both following and creating thorough yet succinct technical documentation.
• Strong troubleshooting skills and ability to use the tools at hand to resolve problems.
• Troubleshooting skills with macOS, iOS, iPadOS, Windows, and general software issues beyond superficial problem-solving (but we do love turning it off and on again.)
• The ability to move fast and break things but also understand that accuracy rules the day when supporting our employees.
• Experience with basic networking concepts.
• Experience with management of Google Workspace using the Google admin console.
• Outstanding organizational and time-management skills.

If you need assistance or an accommodation due to a disability, you may contact us at applicationhelp@buzzfeed.com. Requests received for non-disability related issues, such as following up on an application, will not receive a response.

Life at BuzzFeed, Inc.

We celebrate inclusion and are committed to equal-opportunity employment. We are proud to be an equal-opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability, or any other protected category.

You can expect:

• A supportive, inclusive atmosphere on a team that values your contributions.
• Opportunities for personal and professional growth through work experience, offerings from our in-house Learning Team, our Employee Resource Groups, and more.
• An attractive and equitable compensation package, including salary.
• A well-rounded benefits program featuring paid time off, unlimited sick time, comprehensive medical benefits, a family leave policy, access to mental health platforms, retirement plans, health and wellness discounts, and much more.