C4PS-2510 MCTIMS Training Field Service Representatives - NOVEMBER 2024

Position Title: MCTIMS Training Field Service Representatives (FSR)

Location: Multiple Locations: Camp Pendleton, Camp Lejeune, Camp Foster (Okinawa, JPN)

Position Type: Full-time

Salary Range: $80,000 - $90,000

Security Clearance Requirement: Position requires active security clearance

Certification Requirements: N/A

Years of Experience: 3+ years in relevant field

Roles and Responsibilities:

The MCTIMS FSR supports training information systems for the United States Marine Corps (MCTIMS). FSRs will be responsible for assisting with the management of the web-based system that supports individual and unit training management for the USMC.

Provide MCTIMS end user support to include (but not limited to):
A wide range of technical and systems support to help users effectively use the technology
Address any issues in order to improve their productivity and reduce friction.
Provide prompt and thorough assistance to end-user technical concerns and problems.
Creation, development, and management of training modules as directed by customer, if applicable.
Provide documentation of support, guidance, and system recommendations.

Required Skills:

3 years' experience with systems administration and end user support.
3 years' experiences customer service experience in an IT related capacity - working with customers, addressing issues, and managing customer concerns and requests over the phone and/or in person.
Strong active listening, data entry, and documentation skills.
Excellent organizational, planning, and prioritization skills.
Excellent interpersonal skills.

Education:

Bachelor's degree in computer systems or related field preferred, but not required

TRAVEL REQUIRED FOR POSITION - Must be able to obtain or possess a valid US Passport and be physically qualified to support military exercises and contingency operations.
3+ years' experience in a relevant field
Experience supporting Marine Corps C4I systems and equipment.
Minimum of 3 years’ experience in military training and education.
Direct participation in real-world operations is desired.
Strong active listening, data entry, and documentation skills.
Willing to work in a 24x7x365 secured environment, demonstrate intuitive problem-solving skills, and allow for flexible scheduling.

Certification Requirements: N/A