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Cybersecurity Operations Center Shift Lead

Cybersecurity Operations Center Shift LeadJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCIEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local• * *• *Are you passionate about working with leading-edge technologies, on high-performing teams, and have a desire to learn valuable skills and experiences that can propel your career?**CACI's Transport & Cybersecurity Services (TCS) program is actively seeking TS/SCI-cleared Firewall Engineers to join our Network Security Services (NSS) team! We are hiring for multiple openings for this role, at varying experience levels, and with the potential to be based out of either Springfield, VA (or) St. Louis, MO.TCS offers a long-term, CACI prime contract opportunity supporting the National Geospatial-Intelligence Agencys (NGA) GEOINT mission. Our team of talented Network and Cybersecurity professionals helps design, develop, procure, implement, operate/sustain, and enhance NGA networks and cybersecurity posture in support of national security. For additional information and a list of current openings, please visit the TCS Jobs page on the CACI Careers site: https://careers.caci.com/global/en/tcs-jobs .The **Security Operations Center (SOC) Shift Lead** will report directly to the Lead of Defensive Cyber Operations. In addition to the foundational mission requirements as a SOC analyst, the SOC Shift Lead will be the point of accountability for the exact shift to which they are attached. As such, communication with the team and chain-of-command is paramount to ensure problems identified within the mission, staffing, and generally for team morale are mitigated quickly.The SOC Shift Lead will ensure that personnel on shift execute operations as prescribed in SOPs and work Instructions, and include clarifying verbal direction from leadership. The shift lead should continuously validate that tickets and tasks are fully completed and, if necessary, turn over outstanding tickets to the next shift to complete the individual task as quickly as possible.The SOC Shift Lead will manage the distribution of tasks as they are assigned to the team. As such, it is expected that there is a general understanding of the skillsets, or skills gaps, for each team member. This is to support the overall identification of training needs, and mentorship, and enable the efforts to create career and training progression paths down to the individual.• *What You'll Get to Do:**+ Execute core duties as a SOC Analyst.+ Conduct shift turnover at the beginning and end of your shift.+ Ensure the Shift Activity Log is completed and sent.+ Ensure appropriate staffing coverage is maintained across the shift.+ Manage time-off requests.+ To support the overall sustainment or up-time of each tool, maintain awareness of the operational status of production Cyber tools and data feeds. Notify relevant stakeholders in the event a degradation of service is identified. This is to enable the reduction of Time-to-Recover (TTR) during TCS outages.+ Receive and action communications or requests received via various mediums to include: in-person, email, chat, or phone.+ Review analysis and documentation for tickets opened by the shift for completeness and accuracy.+ For mentorship and growth, provide feedback for any missed actions or deficiencies observed.• *Youll Bring These Qualifications:**+ Bachelor's Degree and 4 years of experience. Additional years of experience may be substituted instead of a degree.+ DoD 8140.01 and DoD 8570.01 IAT Level II and CSSP Analyst certifications.+ Active TS/SCI clearance.+ Ability to work 1 of 5 shifts.+ Ability to obtain a CI Poly within 6 months.• *These Qualifications Would be Nice to Have:**+ Experience as a Lead.+ IAT Level III certifications.+ Good understanding of adversarial tactics and techniques as it applies to defensive cyber operations.• *What We Can Offer You:**+ Weve been named a Best Place to Work by the Washington Post.+ Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.+ We offer competitive benefits and learning and development opportunities.+ We are mission-oriented and ever-vigilant in aligning our solutions with the nations highest priorities.+ For over 55 years, the principles of CACIs unique, character-based culture have been the driving force behind our success.TCS2-_____________________________________________________________________________• *What You Can Expect:**• *A culture of integrity.**At CACI, we place character and innovation at the center of everything we do. As a valued team member, youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.• *An environment of trust.**CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.• *A focus on continuous growth.**Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground in your career and in our legacy.• *Your potential is limitless.** So is ours.Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)_____________________________________________________________________________• *Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .Since this position can be worked in more than one location, the range shown is the national average for the position.The proposed salary range for this position is:$68,400-$143,700_CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic._
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$68400K
$143700K

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What You Should Know About Cybersecurity Operations Center Shift Lead, CACI International

Are you ready to step up your career in cybersecurity? CACI is on the lookout for a Cybersecurity Operations Center Shift Lead to join our team in Springfield, MA, making a real impact on the National Geospatial-Intelligence Agency's GEOINT mission. You'll take charge of your shift, ensuring that our talented team performs at its best while effectively communicating any issues that arise. Your day-to-day will involve executing core duties as a SOC Analyst, managing task distribution, and keeping track of the operational status of our cybersecurity tools. You’ll also mentor team members, fostering an environment of growth and skill enhancement. We believe that a successful SOC requires not just technical expertise but also leadership that inspires confidence and teamwork. If you possess a good understanding of defensive cyber operations, hold an active TS/SCI clearance, and have a willingness to engage in continuous improvement, this is your chance to shine! Work alongside high-performing professionals in a flexible, supportive culture where your contributions are valued. So, whether you're providing actionable feedback, engaging in shift turnovers, or reviewing tickets for accuracy, you’ll find fulfillment in every part of your role at CACI. Join us and make a difference while advancing your career! Ready to embark on an adventure with us?

Frequently Asked Questions (FAQs) for Cybersecurity Operations Center Shift Lead Role at CACI International
What are the responsibilities of the Cybersecurity Operations Center Shift Lead at CACI?

As a Cybersecurity Operations Center Shift Lead at CACI, you are responsible for overseeing the operations of your assigned shift. This includes executing core SOC duties, managing the distribution of tasks, ensuring the completion of the Shift Activity Log, and maintaining communication with team members. Your role is critical in fostering team morale and addressing any operational challenges that arise promptly.

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What qualifications are needed for the Cybersecurity Operations Center Shift Lead position at CACI?

To qualify for the Cybersecurity Operations Center Shift Lead position at CACI, candidates should have a Bachelor's Degree and at least 4 years of relevant experience. Additionally, you will require DoD 8140.01 and DoD 8570.01 IAT Level II and CSSP Analyst certifications, an active TS/SCI clearance, and the ability to obtain a CI Poly within 6 months.

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How does the CACI work environment support its Cybersecurity Operations Center Shift Leads?

CACI fosters a supportive and flexible work environment. As a Cybersecurity Operations Center Shift Lead, you will benefit from a culture of integrity and trust, providing you the autonomy to manage your tasks while focusing on personal and professional growth. The inclusive culture values diversity and encourages you to pursue your ambitions and career progression.

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What career development opportunities does CACI provide for Cybersecurity Operations Center Shift Leads?

CACI is dedicated to employee growth, offering robust learning and development opportunities to help you thrive in your role as a Cybersecurity Operations Center Shift Lead. With training sessions, mentorship programs, and a culture that values continuous learning, you are positioned well for career advancement within the organization.

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What is the salary range for the Cybersecurity Operations Center Shift Lead role at CACI?

The proposed salary range for the Cybersecurity Operations Center Shift Lead position at CACI is between $68,400 and $143,700. This range reflects various factors, including your geographic location, experience level, and relevant skill sets, ensuring equitable and competitive compensation for your contributions.

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Common Interview Questions for Cybersecurity Operations Center Shift Lead
What experience do you have in managing a shift in a Cybersecurity Operations Center?

When answering this question, provide specific examples of previous roles where you have led a team during your shift. Highlight your approach to ensuring communication, tracking operational statuses, and addressing any challenges that arose. Discuss the outcome of your management techniques, emphasizing successes and areas for improvement.

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Can you explain your understanding of defensive cyber operations?

In your response, showcase your knowledge of defensive cyber operations by detailing key tactics and strategies. Discuss how these strategies relate to securing networks and preventing attacks. You may also want to reference certifications or training you've received in the field to demonstrate your expertise.

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How do you ensure effective communication within your cybersecurity team during your shift?

Effective communication is vital in a SOC. Share your methods for initiating shift handovers, conducting regular check-ins, and using technology for instant messaging or tracking tasks. Mention specific tools you’ve used and times where proactive communication led to successful problem resolution.

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What strategies do you implement to maintain team morale during challenging incidents?

Discuss your approach to maintaining morale, such as recognizing team efforts, providing support during incidents, or encouraging teamwork. Sharing an experience where you successfully kept morale high will help demonstrate your leadership abilities; ensure you highlight specific techniques that worked well.

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Describe a difficult situation you faced in a SOC and how you handled it.

Identify a challenging issue you dealt with in a previous role. Explain the context, your thought process, and the actions you took. Focus on the outcome and any lessons learned, emphasizing the importance of teamwork and communication when resolving issues.

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What does your experience say about your readiness to mentor junior analysts?

Reflect on your previous opportunities to mentor or train others. Highlight how you provided guidance, shared best practices, and helped junior analysts develop their skills. Specific examples of their growth or achievements due to your mentorship will strengthen your reply.

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How do you keep abreast of the latest trends and developments in cybersecurity?

Share the resources you rely on, such as industry publications, webinars, podcasts, and professional groups. Highlight any specific cybersecurity conferences you have attended, especially those relevant to defensive operations and network security, showcasing your commitment to professional development.

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What are the key elements for executing SOC operations according to SOPs?

Discuss the importance of understanding Standard Operating Procedures (SOPs) and their role in ensuring that the SOC runs efficiently. Describe how adherence to SOPs enhances operational effectiveness and reduces errors, and talk about your methods for ensuring every team member is trained and understands these processes.

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What are your thoughts on the importance of documentation in SOC operations?

Express how vital documentation is for tracking incidents, ensuring accountability, and sharing knowledge with the team. Explain any specific documentation practices you’ve found effective, or the impact thorough documentation has had on improving operations in previous roles.

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How would you manage time-off requests from your team while ensuring adequate coverage during your shift?

Management of time-off requests is a delicate balance. Discuss your approach to planning ahead, understanding each team member's skills, and making adjustments to staffing as necessary. You might want to mention any scheduling tools or techniques that have worked for you in the past.

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CACI is ever vigilant in helping our customers meet their greatest enterprise and mission challenges in national security and government modernization. Our distinctive expertise and technology deliver innovation and excellence. We are a company of...

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December 10, 2024

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