Onboarding Specialist (US Based, Remote)
About Our Company
Caleb & Brown is a leading digital currency exchange that provides personal cryptocurrency brokerage services to over 26,000 clients in more than 100 countries. We offer a highly personalised service where clients work directly with a broker who provides guidance and support on a wide range of cryptocurrency assets.
We offer a unique, premium service, ensuring clients are all provided with a 24/7 team surrounding every element of their account.
Job Description
We are seeking an Onboarding Specialist to join our team. Responsibilities include:
- Onboarding customers in accordance with AML/CTF regulatory requirements, with a focus on applying KYC and customer due diligence (CDD) procedures
- Providing a smooth and timely onboarding experience for a range of customer types
- Communicating Caleb and Brown’s AML/CTF and regulatory compliance requirements to customers through written and verbal communication
- Resolved customer onboarding matters and queries, including reviewing potential sanctions and adverse media results.
- Collaborating with others on projects to develop and improve our AML/CTF and regulatory obligations
- Apply and maintain other facets of our AML/CTF policies and procedures, including ongoing customer due diligence, periodic reviews, and transaction monitoring as time allows.
This is a remote role, and you must be based in the United States and have a preference for the EST time zone.
Requirements
Skills/Qualifications:
- Experience working in a KYC/AML role, preferably with client-facing responsibilities
- Bachelor's degree or equivalent
- Ability to work independently and collaboratively in a team or remote environment
- Excellent verbal and written communication skills
- Ability to handle multiple tasks and manage time effectively
- Capacity to handle and manage projects of varying complexity
- Highly detail-oriented with strong critical thinking and problem-solving skills
- Strong work ethic and desire to work in a fast-paced environment
- Resilient under pressure and tenacity to face challenges head-on
- Understanding of cryptocurrency markets or blockchain forensic tools (e.g., Chainalysis, TRM Labs, etc.) preferred but not mandatory
Compensation and Benefits
- Quarterly bonuses
- Annual profit sharing
- Competitive health, dental, and vision insurance options
- 2% 401K matching
- 0% trading fees with Caleb & Brown
- Learn from a team of experienced cryptocurrency and traditional finance experts
- Ongoing training and industry development
Average salary estimate
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