Onboarding Specialist (US Based, Remote)

About Our Company

Caleb & Brown is a leading digital currency exchange that provides personal cryptocurrency brokerage services to over 26,000 clients in more than 100 countries. We offer a highly personalised service where clients work directly with a broker who provides guidance and support on a wide range of cryptocurrency assets.

We offer a unique, premium service, ensuring clients are all provided with a 24/7 team surrounding every element of their account.

Job Description

We are seeking an Onboarding Specialist to join our team. Responsibilities include:

• Onboarding customers in accordance with AML/CTF regulatory requirements, with a focus on applying KYC and customer due diligence (CDD) procedures
• Providing a smooth and timely onboarding experience for a range of customer types
• Communicating Caleb and Brown’s AML/CTF and regulatory compliance requirements to customers through written and verbal communication
• Resolved customer onboarding matters and queries, including reviewing potential sanctions and adverse media results.
• Collaborating with others on projects to develop and improve our AML/CTF and regulatory obligations
• Apply and maintain other facets of our AML/CTF policies and procedures, including ongoing customer due diligence, periodic reviews, and transaction monitoring as time allows.

This is a remote role, and you must be based in the United States and have a preference for the EST time zone.

Requirements

Skills/Qualifications:

• Experience working in a KYC/AML role, preferably with client-facing responsibilities
• Bachelor's degree or equivalent
• Ability to work independently and collaboratively in a team or remote environment
• Excellent verbal and written communication skills
• Ability to handle multiple tasks and manage time effectively
• Capacity to handle and manage projects of varying complexity
• Highly detail-oriented with strong critical thinking and problem-solving skills
• Strong work ethic and desire to work in a fast-paced environment
• Resilient under pressure and tenacity to face challenges head-on
• Understanding of cryptocurrency markets or blockchain forensic tools (e.g., Chainalysis, TRM Labs, etc.) preferred but not mandatory

Compensation and Benefits

• Quarterly bonuses
• Annual profit sharing
• Competitive health, dental, and vision insurance options
• 2% 401K matching
• 0% trading fees with Caleb & Brown
• Learn from a team of experienced cryptocurrency and traditional finance experts
• Ongoing training and industry development