Customer Support Specialist Remote Customer Support Specialist

A company is looking for a Customer Support Specialist.Key Responsibilities:• Resolve customer tickets via Live Chat, Phone, or Email promptly• Provide expert-level product knowledge and support initiatives• Participate in ticket audits, document issues, and enhance customer experienceRequired Qualifications:• 1+ years of experience in software (SaaS) customer support• Technical software troubleshooting skills• Experience in Live Chat or Phone customer support• Authorized to work lawfully in the United States of America• Ability to thrive in a metrics-focused role and team environment