Sales Support Assistant - job 2 of 4

As a Sales Support Assistant at California Closets, your responsibilities will include managing lead information for our Design Consultants, assisting with client communication via phone and email, maintaining local marketing, and producing sales performance reports. You'll be integral to the smooth operations of the sales team by handling a variety of administrative tasks and supporting local marketing efforts.

To be a successful Sales Support Assistant at California Closets, you should possess a high school diploma or GED. An Associate's Degree in business or sales administration is preferred, along with 1-2 years of administrative or customer service experience in the construction or home improvement industry. Familiarity with CRM systems and a tech-savvy nature are also highly advantageous.

Essential skills for a Sales Support Assistant at California Closets include excellent organizational abilities, attention to detail, and strong communication skills. You'll need to be able to operate efficiently in a fast-paced environment, have a knack for technology to learn various business systems and tools quickly, and be proactive in assisting clients and team members.

The Sales Support Assistant position at California Closets requires a work schedule from Tuesday to Saturday, 10 am to 4 pm. This schedule allows for a balanced work-life dynamic while contributing significantly to the growth and success of the sales team.

As a Sales Support Assistant at California Closets, you can expect a comprehensive benefits package that includes health insurance (medical, dental, and vision), paid time off and holidays, a 401K retirement plan with a company match, and opportunities for career advancement within the company, creating a rewarding work experience.

Discuss any relevant administrative or customer service experience you may have, particularly in the home renovation or luxury brand industry. Highlight specific tasks that demonstrate your ability to manage leads, provide excellent client support, and handle sales documentation effectively.

When responding, illustrate your organizational skills by sharing techniques you use to prioritize tasks, like creating to-do lists, using reminders, or setting timeline goals. Give examples of previous experiences where you successfully managed multiple responsibilities.

Provide insight into your familiarity with CRM systems, including any specific software like Salesforce. Discuss how you quickly adapt to new technologies and give examples of occasions when your tech-savviness has helped enhance operational workflows.

Emphasize your customer service skills by describing how you would remain calm, listen actively to the client's concerns, and work to resolve the issue empathy. Share a personal example of handling a tricky client interaction skillfully.

Demonstrate your research about California Closets by mentioning the company’s history, mission, and key offerings. Talk about how you appreciate the focus on premium space management and innovative designs that enhance the customer experience.

Express your enthusiasm for being part of an industry leader and your desire to contribute to exceptional client experiences in home organization. Discuss how the company's culture and values align with your professional goals.

Share your approach to communication, including methods such as regular check-ins, using collaborative tools for project tracking, and maintaining an open-door policy for feedback and support to ensure team success.

Discuss organization techniques, such as prioritizing tasks based on deadlines and importance, utilizing spreadsheets or project management software, and keeping detailed records to ensure no tasks fall through the cracks.

Provide a specific example of a process you identified as needing improvement, how you approached enhancing it, and the outcomes of your efforts. This could involve streamlining communication or organizing databases for easier access.

Discuss key attributes such as strong organizational skills, excellent communication abilities, adaptability, a positive attitude, and a customer-focused mindset that you believe will contribute to success in the Sales Support Assistant role.