Call Center Agent Stevinson Toyota West

Stevinson Toyota West is seeking a Call Center Agent (BDC/Service Receptionist) to join their Service team. Previous dealership experience preferred.

Compensation: $18.00-$21.00 based on experience

Work Hours: Full Time schedule as defined

Pay and Recognition:

• Paid holidays & paid time off
• New hires eligible for a $1500 sign on/retention bonus
• Holiday match

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave or 1 week parternity leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities

Additional advantages:

• Employee assistance program
• Employee discounts parts and service repairs
• Scholarship opportunities
• Opportunities to join our community service initiatives
• Aggressive Employee referral program with bonus opportunities
• Opportunity to attend events at the Ball Arena through the Stevinson Suite

Job Description Summary

Assists the Service Team in scheduling appointments for customers through taking inbound calls and making outbound calls. Communication with service team on customer related matters.

• Answer all phone calls that come into the service department in a professional and friendly manner.
• Incoming phone calls:
  • Schedule appointments for the service department.
  • Verify customer information
  • Transfer phone calls to the proper department or individual as necessary.
  • Document call tracking as directed.
  • Providing information to customers regarding warranty and pricing as directed by management.
  • Follow proper phone etiquette at all times as directed by management.
• Outgoing phone calls:
  • Perform service appointment reminders.
  • Perform parts notifications.
  • Perform outgoing phone calls to generate business for the dealership, in the interest of customer satisfaction or as directed by management.
  • Handle customer concerns tactfully, promptly, and with genuine concern for the customer's problems.

Skills and Requirements

• No prior experience or training
• Previous Call Center or Receptionist experience is helpful
• English language required, (Bilingual a plus)
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Work is performed in an office environment and uses a computer, telephone and other office equipment as needed
• Must be able to pass pre-employment screening (background and drug.)
• Must be at least eighteen years of age