Call Center

Job ID: 67172

Position Category: Administrative / Clerical

Employment Type: Full Time

Experience Required: 1+ years

Work Schedule 8:30 to 5:00

Hours/ Pay Period: 80

Location: TRIA Physical Therapy and Ed Center, Bloomington

Department: Frontline Or Recept 1155

Education Required: High School Diploma or equivalent (GED)

Union Representation: Non-Union (NONE)

Job Code: P5NE

Date Posted: Jun 16, 2023

Position Summary:
This position may be responsible for Call Center and/or Front Desk duties. Call Center staff are primarily responsible for rapidly and accurately answering and responding to incoming telephone calls. Front Desk staff are primarily responsible for providing support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care. Both Call Center and Front Desk staff will maintain patient confidentiality to protect patient rights. Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area. High School education or equivalent required plus 6 months related experience. Previous medical office experience and/or medical terminology strongly preferred. Must have strong verbal and written communication, human relations sensitivity and customer service skills, listening and telephone etiquette skills. Accurate computer/keyboarding skills required.

Additional Information:

Looking for experienced customer service professionals with minimum of 1 year experience, that can provide our patients with an exceptional experience. We are looking for self-starters that can multitask in a fast-paced call center environment. Ideal candidates for this position should demonstrate quality phone etiquette, enjoy helping others, critical thinking skills, demonstrate head and heart vaules and working within a team. Preferred experience but not required, EPIC, Medical terminology, Microsoft, Excel and general office and computer experience.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. We are committed to a culture of diversity, equity, and inclusion. A culture where every person feels welcome, included, and valued. It’s an important part of our Head + Heart, Together culture, and critical to our success.

The Organization
At Park Nicollet you're part of something bigger. We're a member of the HealthPartners organization, an award-winning integrated health care system comprised of several organizations. HealthPartners includes a team of 21,000 people dedicated to making a difference for our members, patients and the community. Whether you want to work in direct patient care, or support those who do, you will find a vast variety of job opportunities. Here, your contributions help to improve lives and impact health care for the better. If you want to make a difference, we want you on our team.

Park Nicollet Mission, Vision and Values
Mission: Our mission is to improve health and well-being in partnership with our members, patients and community.
Vision: Health as it could be, affordability as it must be, through relationships built on trust.
Values:

Excellence We strive for the best results and always look for ways to improve.
Compassion We care and show empathy and respect for each person.
Partnership We are strongest when we work together and with those we serve.
Integrity We are open and honest, and we keep our commitments.

What makes us unique?
At Park Nicollet, we never forget why we're here. Your health and well-being is our top priority and is at the forefront of everything we do. We believe outstanding health care is delivered when we merge the science and intellect of medicine with the compassion, spirit and humanity of our hearts. We refer to this as "Head + Heart, Together," and it exists to inspire constant improvement and lasting success. We achieve this by partnering with patients and families in everything from care decisions to service and facility design. As we work together as a unified team, we engage patients, families and the community, and put them at the center of everything we do.