Call Center Representative

***NOW OFFERING UP TO $300 Hiring Bonus***

AND a possible $1K MONTHLY PERFORMANCE BONUS!!!

PARTIAL WORK FROM HOME OPPORTUNITIES

$16.00 - $17.00 based on performance

Familia Dental offers:

• Competitive Wages
• Ongoing Loyalty Bonus
• Benefits Including: Health, Dental, Vision, 2 Weeks Vacation, 3 Sick Days and 6 paid Holidays, 401K, Life Insurance
• A teamwork-oriented environment
• An open communication policy

Hours are Monday – Friday: 9:30 AM – 6:00 PM

Saturday 8:00 AM – 4:00 PM (1 day off during the week)

3 days from home and 2 in the office once performance goals are met

Training will be onsite in our corporate office in Schaumburg, IL.

Looking to get your foot in the door in the medical/health field? Are you friendly, energetic, goal-oriented and wanting to make a difference in the lives of others? Then keep on reading! This may be the perfect fit for you!

What is the Job?

Familia Dental is looking for friendly faces who are highly energetic, customer-focused and thrive in an active call center environment. The Call Center Associate position is mission critical, as it’s our first impression and moment of truth created between our brand and the customer. The position ensures every patient calling in for a dental appointment is greeted, listened-to and scheduled in a compassionate, timely and professional manner. If you are someone who comes to work wanting to make a difference, has pride and ownership in your work, and strives to provide a “wow” patient experience in a fast-paced and rewarding environment, then this position is for you!

Who is Familia Dental?

We are a Dental Service Organization that has 42 offices based in 6 different states. We have over 100 professional dentists ready to provide best in class comprehensive dental services from general dentistry to orthodontics.

Requirements:

• Strong Computer Skills– Ability to maneuver within multiple computer systems at once
• Ability to Multitask– Listening to patient while applying our processes and procedures
• Customer Focused Attitude– Every patient matters, and we must treat them that way
• Problem Solver– Looking for solutions to our patients’ challenges
• Superior Communication Skills– Professional, tone, pace and word choices are a must

Preferred Skills/Experience:

• Call Center Experience– It’s a plus but not a must
• Bilingual a Plus- Adoramos a nuestros agentes bilingues

Benefits:

• Monthly Bonus Possibilities
• Paid Training
• Health, Dental, Vision and PTO for Full Time Employees
• Ongoing Loyalty Bonus

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Signing bonus

Ability to commute/relocate:

• Schaumburg, IL 60173: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Schaumburg, IL 60173