Call Center Representative, Post Acute (PRN)

It's more than a career, it's a calling.

WI-REMOTE

Worker Type:

PRN

Job Highlights:

SSM Health at Home WI strives to provide the best quality care to our patients and customers. We offer a range of services - all with one goal: to keep our patients as safe and independent as possible at home.

In the Call Center Customer Service Representative position you will serve all external and internal customers in a compassionate manner, answering a high volume of requests from customers, referrals and co-workers.

If you're looking to make a difference, we invite you to fulfill your calling by joining our team of professionals.

Hours of Work:

Friday 11:00 pm - Saturday 7:00 am

Saturday 11:00 pm - Sunday 7:00 am

Job Summary:

Answers incoming calls and performs triage of inquiries.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
Collects relevant caller data to assist with measurement, tracking and reporting activities.
Track inquires, questions and answers and provide resolution.
May perform clerical or administrative duties.
Performs other duties as assigned.

EDUCATION

High school diploma or equivalent

EXPERIENCE

No experience required

PHYSICAL REQUIREMENTS

Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
Frequent keyboard use/data entry.
Occasional bending, stooping, kneeling, squatting, twisting and gripping.
Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
Rare climbing.

Department:

8565000114 Resource Call Center

Work Shift:

Variable Shift (United States of America)

Scheduled Weekly Hours:

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.