Call Center - Telephone Activation Specialist I

Mediacom is one of the largest cable companies in the nation operating in 22 states with over 4000 employees. As Mediacom continues to grow, so do the career opportunities within! Be part of the excitement and join one of the most stable and dynamic technology companies in the market today. This culture of advancement, success, outstanding benefits, and career advancement opportunities give you The Power to Succeed!

GENERAL RESPONSIBILITIES:

The Telephone Activation Specialist is responsible for reviewing, processing and resolving all forms of order fallout that may create an error or jeopardize a scheduled installation.

SPECIFIC RESPONSIBILITIES:

• Answer inbound telephone calls.
• Audit SODI tasks to ensure order completion.
• Reviewing past due orders and attempting to reschedule.
• Examine fallout from equipment fulfillment including order entry and shipping dates, including preprovisioning TIVO devices for next day installations
• Audit rejected telephone orders and place outbound calls when necessary to inform customers of issues and work toward resolving them.
• Auditing and assisting customers through Third Party Verification, required on every order in which a customer elects to keep an existing telephone number.
• Audit and repair telephone orders that failed to build to telephone switch.
• Monitoring orders in real time for errors with porting numbers, held orders, or failed telephone activations.
• Fallout caused by improper entry or systematic issues.
• Audit all transfers of service keyed with telephone product for accuracy
• Working Hours 11am-8pm during the week, 8am-5pm on Saturday

EXPERIENCE/SKILLS:

• High School Degree required
• Preferred - Up to 1 year of previous Customer Service experience
• Customer-oriented mentality.
• Ability to operate a computer.
• Effective listening skills with high level of empathy.
• Effective verbal communication skills, including grammar and tone.
• Strong ability to ask relevant questions to identify customer needs/concerns.
• Ability to remain calm and confident while managing confrontation and rejection.
• Self-motivator - upbeat and with a high energy level.
• Strong work ethic; team-oriented attitude.

We offer competitive salaries and excellent benefits including health, dental, vision, matching 401k, tuition reimbursement and plenty of room for advancement.

Mediacom Communications Corporation

The Power to Succeed

Mediacom is proud to have received the following recognition, “2023 Best Managed Companies,” “2019 Best Company for Women to Work,” “2017 Best Company for People of Color and Women to Work,” “Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award,” and “2022 Best Managed Companies”

We are an equal opportunity employer M/F/D/V

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Work setting:

• Hybrid remote

Work Location: Hybrid remote in Chillicothe, IL 61523