Customer Service Network Operator

Not a morning person? No problem! This opening is for you

Come join our growing team!

Hours: 12:00 - 9:00 |Sunday- Thursday

You'll find all sorts of advantages to joining the Mediacom family. If you enjoy technology and serving your community, you'll love Mediacom. Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs.

HYBRID WORK SCHEDULE AFTER TRAINING!

• Full-time with benefits; health, medical, dental vision and more!
• Competitive hourly rate!
• Paid vacation and paid flex time!
• 401k!
• Company provided equipment!
• Tuition Reimbursement!
• Employee discounts on services!

GENERAL RESPONSIBILITIES:

Responsible for monitoring network performance to identify, communicate, escalate and manage outages and/or potential maintenances. Assigning and prioritizing Maintenance technician workload to maintain optimal plant performance. Provide support for field staff using plant monitoring and workforce management tools. Other duties include but are not limited to monitoring maintenance technicians through phone contact, email, instant messaging and the Workforce Management systems.

SPECIFIC RESPONSIBILITIES:

• Responsible for outage tracking, escalation, and outage identification via system monitoring tools
• Responsible for initiating communication with maintenance technicians in order to gather updates and ensure safety
• Prioritizes, assigns, and dispatches work for maintenance technicians via Workforce Management
• Responsible for providing maintenance technicians troubleshooting guidance through the use of system monitoring tools
• Records accurate and detailed outage/maintenance data via database
• Responsible for answering inbound calls from technicians in a timely manner and providing support to the same
• Constant monitoring of all outage detection tools such as CID, Alarm Central, Auto Outage Dashboard, and near real-time trouble call report
• Monitors system picture performance to verify that all channels are on the air and clear, reporting irregularities to proper personnel.
• Perform other duties as required or assigned.

PREFERRED EXPERIENCE/SKILLS :

• 1+ years of experience in telecommunications industry or customer service.
• Ability to perform routine dispatching functions such as answering telephones and using instant messenger.
• Strong oral communication and interpersonal skills.
• Demonstrated ability to work in a fast-paced environment while multi-tasking
• Demonstrated use of computer programs including but not limited to Microsoft Office, Project, etc.
• Ability to work required days and hours; could be second or third shift. Weekends possible.
• Regular Attendance required.

Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs.

For immediate consideration, please submit your resume on Company Website Link above.

Mediacom

The Power to Succeed

Mediacom is proud to have received the following recognition: “2022 & 2021 Best Managed Companies,” “2019 Best Company for Women to Work,” “2017 Best Company for People of Color and Women to Work,” and “Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award”

Mediacom is an EOE m/f/d/v

#LI-Hybrid

Job Type: Full-time

Pay: $17.38 - $19.26 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• In-person

Work Location: Hybrid remote in West Des Moines, IA 50266