Call Center Trainer (Florida)

Job Description

Candidates applying must reside within 60 miles of Jacksonville, FL. This is a hybrid position of in office and remote work.

Participates in the development, implementation and evaluation of System Centralized Call Center training programs. Conducts training sessions both in person and through webinars.

Job Responsibility

Participates in the development, implementation and evaluation of System Centralized Call Center training programs.
Reviews project curriculum content and sequence across all disciplines.
Assists in developing training materials, reference guides and job aids.
Compiles and utilizes related material and supportive documents to enhance teaching sessions.
Maintains current documentation and updates from the project lifecycle.
Conducts training sessions both in person and through webinars; implements a variety of teaching strategies to meet end-users needs.
Makes changes to training modules as necessary.
Conducts training session surveys to gather feedback to improve future training; makes recommendations for improvement to management.
Assists in all aspects of the logistics surrounding training; ensures rooms and materials are available for training sessions.
Operates under general guidance and work assignments are varied and require interpretation and independent decisions on course of action. Performs related duties as required.
All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

Bachelor's Degree required, or equivalent combination of education and related experience.
1-3 years of relevant experience, required.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).