Senior Salesforce Administrator

About Us:

CALSTART is a mission-driven industry organization focused on transportation decarbonization and clean air for all.

For over 30 years, it’s been CALSTART’s mission to develop, assess, and implement large-scale, zero-emission transportation solutions to mitigate climate change and support economic growth. CALSTART works with businesses, organizations, governments, and communities to create real-life impact toward clean air and equitable access to clean transportation for all. CALSTART provides scientific, technical and policy support for regulatory development and clean technology and infrastructure acceleration.

About The Role:  

The specific purpose of the Senior Salesforce Administrator (SSA) position within our Software Development Life Cycle (SDLC) team is to play a pivotal role in managing, optimizing, and enhancing our Salesforce environment to meet complex business requirements and support multiple program teams that rely on Salesforce and related technologies. The SSA will be instrumental in driving process improvements, customizing Salesforce to enhance functionality, and ensuring that the Salesforce platform supports the program teams’ objectives and adheres to organizational policies. 

In addition to technical responsibilities, this position entails leadership duties. The SSA will mentor other Salesforce Administrators and collaborate closely with business teams, business analysts, project managers, external developers, and other stakeholders to develop strategic solutions, optimize Salesforce processes, and strengthen relationships throughout the project planning and execution phases. This role is critical for ensuring that our Salesforce implementation aligns with business strategies, enhances user experience, and maximizes the value derived from the platform. 

This is a remote position that will require light travel (less than 10%). 

• Manage and optimize Salesforce CRM to support business operations across marketing, customer service, and processing teams. 
• Lead technical planning, implementation, and maintenance of Salesforce projects, ensuring alignment with strategic business goals. 
• Develop and customize Salesforce solutions focused on process automation, data integration, and system improvements to drive efficiency. 
• Serve as the primary liaison between technical teams and business units, translating business requirements into technical executions. 
• Monitor and report on Salesforce performance using data to assess KPIs like user adoption, system utilization, and ROI. 
• Lead training sessions and workshops to maximize user engagement and competence with new Salesforce features and updates. 
• Champion Salesforce best practices and compliance, ensuring adherence to legal standards, data security, and company policies. 
• Design strategic initiatives that utilize Salesforce to support business growth and client engagement, such as system migrations and new feature rollouts. 
• Foster a diverse and inclusive technology environment, considering diversity, equity, and inclusion in all system developments and user interactions. 
• Maintain robust relationships with stakeholders, including senior leadership, aligning Salesforce development with broader business strategies. 
• Ensure meticulous documentation and data management practices to uphold system accuracy and compliance. 

• 7+ years of Salesforce administrator experience, including managing Salesforce environments, configurations, and customizations. 
• Experience developing custom solutions within Salesforce using Apex, Visualforce, or Lightning Web Components. 
• At least one current Salesforce Certification, such as Certified Salesforce Administrator; additional certifications (e.g., Experience Cloud Consultant, Advanced Administrator, Platform App Builder) are highly valued. 
• Experience delivering projects using multiple methodologies (e.g., waterfall, agile) within an SDLC framework, specifically involving Salesforce deployments or significant system upgrades. 
• Management experience – at least 3+ years overseeing Salesforce administrators and other technical positions. 
• Collaboration with Business Analysts to translate business requirements into technical designs and optimize business workflows through Salesforce. 
• Experience with ticketing software and managing customer requests, with a preference for Jira. 
• Proficiency with Salesforce features, capabilities, and best practices, including Salesforce Flow. 
• Bachelor’s Degree in Business Administration, Computer Science, Information Technology, or a related discipline is preferred. 
• Master's degree an added bonus

We understand that not everyone will match the above qualifications 100%. If your background isn't perfectly aligned but you feel you would be a great addition to the team, we'd love to hear from you.

We're a tight-knit team of world-class innovators, business minds, and change agents who believe passionately in our mission and put our team ahead of self. We are committed to the continued development and growth of our employees and invest in your success!

We care about your personal well being as much as your professional success and offer generous benefits to full time employees including: 100% company paid comprehensive health benefits for Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life Insurance, Retirement plan with generous company contributions, FSA for Health and Dependent Care, 3 weeks of vacation time in the first year of employment, 11 paid company holidays, paid sick time, paid family leave, and more!

Our inclusive environment focuses on making decisions based on merit without regard to race, color, hair texture, gender, religion, age, nationality, social or ethnic origin, sexual orientation, gender identity, gender expression, LGBTQIA+ status, marital status, pregnancy, disability, genetics, veteran status, or any other characteristic protected by law.