Case Manager Lead

Position Title: Case Manager Lead

Division: Family & Children Services of Silicon Valley

Department: Medi-Cal Mental Health

Reports To: Clinical Program Manager

Classification: Exempt, Salary

Salary Range: $69,500+ DOEE + full benefits

Agency Description: Caminar and our divisions transformed the lives of over 31,000 youth and adults across San Mateo, Santa Clara, San Francisco, Solano, Contra Costa, and Butte counties last year through education, behavioral health care, and support. Driven by compassion, science, and our understanding of root causes, we deliver high-quality prevention, treatment, and recovery services to those with complex mental health, substance use, and co-occurring needs. 

We understand that quality behavioral health outcomes occur when a person is supported in all their basic human needs, and we actively partner with our clients and the community to address the social determinants of health that lead to sustained well-being. We are here to empower and support the most vulnerable members of our community to move toward wellness, resilience, and independence.

Caminar values diversity. People of all races, ethnicities, countries of origin, faith, abilities, sexual orientations, gender identities are welcome here.

Position Summary: The position of Mental Health Case Manager Lead is under the supervision of the Clinical Program Manager, with the requirement that 50% of time at minimum, is Medi-Cal billable services being provided to clients. This position must be available to respond to Mental Health intakes as needed for adults with serious mental health disorders.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Manage and support department’s Medi-cal discrepancies, Medi-cal reinstatement and manage the monthly communication log in collaboration with SDID and Admin teams.

• Provide direct case management and rehabilitation services to adults/youth using Wellness and Recovery model of care per the Santa Clara County Mental Health Department system of care. Most clients have dual diagnoses, both mental health and substance abuse disorders.

• Assess, consult regarding diagnosis; use engagement skills to support the development narrative summaries and treatment plans using Transformational Care Planning model for all clients assigned to caseload in collaboration with the assigned MH therapist.

• Plan and administer case management and mental health rehabilitation services to assist clients in accessing resources and reduce functional impairment due to mental health disorders and related problems.

• Identify changing needs of clients and assist clients to transition appropriately to higher or lower level of care.

• Discuss progress toward treatment goals with client.

• Consult with psychiatrist and/or other specialist concerning treatment plan, and update treatment plan as directed.

• Refer clients to supportive services to supplement treatment.

• Provide services at Caminar/Family and Children Services location, as well as in client homes and in the community (doctors’ offices, Social Security Administration, court, etc.).

• At times transport clients to access services.

• Maintain excellent client records and complete all agency and/or third party payer required reports and paperwork.

• Comply thoroughly with County Mental Health contract documentation and auditing standards and requirements in a timely manner.

• Participate in supervision and team meetings.

Requirements, Qualifications, Skills & Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience – A.A. degree and/or a minimum 2 years’ experience in customer support services.

• Experience – Two years direct service experience required.

• Cultural competencies strongly emphasized: ideal applicants will demonstrate professional and/or personal experience with a variety of racial, cultural, linguistic, sexual identity, disability, and recovery populations.

• Bilingual Spanish and English strongly preferred.

• Lived in community, educational and/or professional experience with diverse LGBTQ culture and issues preferred

• Prefer knowledge of Medi-Cal Mental Health policies, procedures and requirements.

• Must have and maintain current California driver’s license and functioning automobile.

• Computer skills - Proficient using Word, Excel, Outlook, and Internet Explorer. Electronic Health Record knowledge and experience desirable.

Competencies: To perform this job successfully, an individual should demonstrate the following competencies:

• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service; Meets commitments.

• Interpersonal skills – focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.

• Written Communication –Writes clearly and informatively; Edit work for spelling and grammar; Able to read and interpret written information.

• Teamwork – Balances team and individual responsibilities; Gives and welcomes feedback.

• Ethics –Works with integrity and ethically.

• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time.

• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.

• Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines.

• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

• Dependability – Follows instructions; Responds to management direction.

• Initiative – Asks for and offers help when needed.

Physical, Environmental and Mental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to:

• Communicate with clients and co-workers to exchange accurate information.

• Frequently required to remain in a stationary position for most of the workday.

• Move about the office to access file cabinets, office machinery, etc.

• Constantly operates a computer and other office machinery, such as copy machine,

printer, fax.

• Must be able to review client charts for accuracy and information.

• Constantly changing body position during play therapy sessions.

• Constantly going to different locations in order to manage client’s needs.

• Occasionally required to move equipment weighing about 15 pounds during play therapy sessions or moving files.

• Occasionally works outdoors and will move to different locations regularly.

Special Requirements:

• Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Caminar practices.

• This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are all essential job requirements.

• Must be able to pass post offer, pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies.

• May be required to obtain and maintain First Aid and CPR certification.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time based on business need. This job description is subject to change at any time. Caminar is a leader in providing innovative client-oriented mental health services. We are an equal opportunity employer

We've Got You Covered

Medical, Dental, and Vision
Health coverage choices to fit you and your family’s needs. A zero-cost option for employee only and generous contributions to employee and dependent premiums.  

Flexible Spending Account
Receive tax savings on out-of-pocket health care costs.  

Employee Wellness Program
We’ll reimburse you for a portion of your gym/fitness dues.  

Life, Long-term Disability, and AD&D Insurance
Provided at no cost to our full-time employees. Includes an option to purchase additional life coverage for both employees and dependents.  

Paid Time Off
We offer twelve paid holidays and a generous sick and vacation benefit.  

401(K) Retirement Savings Plan
We offer options for both pre-tax and post-tax (Roth) contributions. 
 The plan also offers an employer match on eligible employee deferrals at one year of service.  

Commuter Benefits
Commuting to work each day can be expensive. Receive tax savings on your commuting costs!  

Employee Assistance Program
 For whatever issue you might face, our Life Assistance Program offers free, confidential assistance at no cost to you.