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Regional Account Manager

The Opportunity:
We're looking for a Regional Account Manager for Facility Optimization Solutions, LLC (FOS), a subsidiary of CannonDesign. The Regional Account Manager is responsible for daily operations in the Central region of the United States. You will equip account managers for success, and handle contractor and/or client conflicts.  The person in this role should have well-rounded construction experience with the ability to see the program and projects from the owner, contractor, and firm’s perspectives. 
 
Position Responsibilities:
  • Handle important matters and conflicts with agencies’ executive management and contractors.
  • Review and research clients’ programs to ensure compliance with contract requirements.
  • Have knowledge of National, State, Local and client laws, regulations, opinions, and guidelines pertaining to JOC and its procurement.
  • Manage quarterly reviews and audits with each client.
  • Prepare account budgets based on scope of work and resource requirements for each client in their region.
  • Track individual program costs to meet plan.
  • Develop and manage detailed program schedule and plan.
  • Provide program updates on a consistent basis to management about strategy, adjustments, and progress.
  • Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Work closely with the National Account Manager to ensure Simplebid® has a single voice and guidelines.
  • Work closely with the Program Design & Contracts Manager to ensure new startups have proper support, and that the Account Manager will have a clear handbook for the account.
  • Directly manage and provide overall training, coaching, and development to all levels of Account Managers and staff in assigned region.
  • Responsible to make sales and provide marketing support in pursuit of new business.
  • Liaison between account managers and support services like Human Resources, software, and unit price book teams.
  • Other duties as assigned.

Required skills and experience:

  • Minimum 10+ years of Job Order Contracting (JOC) experience required
  • Minimum 3 years experience of experience in a leadership role required.  
  • Must have well-rounded construction experience with a variety of types of construction (JOC CMAR, DBB, etc.), with ability to see the program and projects from the owner's, contractor's, and firm's points of view.
  • Previous experience as a Regional Manager a plus.
  • Bachelor’s degree in a relevant field preferred.
  • Professional credential (CJP, PMP, etc.) preferred.
  • Proven record with client-facing project management or owners' rep experience.    
  • Must have strong client facing skills.
  • Strong interpersonal skills, and written, and verbal communication.    
  • Self-motivated and able to work well independently in a strict deadline-oriented environment.    
  • Strong skills in Microsoft Office Suite and the ability to quickly adapt to additional software.

Benefits of Working at FOS:

  • Flexible work schedule and work from home options
  • Competitive benefits package, including a generous paid time off policy
  • An inclusive work environment that encourages employees to demonstrate their strengths and passions in achieving personal and organizational goals
  • Coaching with leadership that enables professional growth for future career pathing
  • The opportunity to work for a growing team with proven success
 
FOS of CannonDesign is a multidisciplinary professional services and software consultancy founded on the core value that clients are our most important partners. FOS began with a good idea – seeing the need to help facility managers identify what they own, the condition of their facility, and how best to use this data for future capital planning. FOS started as a small operation in 2009 and has grown into a major, multi-office practice that is ranked #1 world-wide for facility-related services by World Architecture 100.
 
The salary range for this position is $96,300 to $120,400 annually. This salary range is the range we believe is the anticipated range of possible base compensation at the timing of the posting. We may ultimately pay more or less than the anticipated salary range for the position. Employees may be eligible for discretionary bonuses. We offer a full benefit package including medical, dental and vision coverage and flexible spending account options and voluntary insurances. We have paid time off, flex-time summer hours, remote work options and a 401k plan and employee perk programs. For a general overview of our benefits, please visit our careers page at https://www.cannondesign.com/careers/benefits. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
 
Please note that candidates can only apply to our positions on our company Careers site. It is not uncommon for scammers to create positions that look legitimate on other sites; never enter your information or apply for CannonDesign positions on any platform. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume and portfolio when applying.
 
As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required time frames and adhere to our internal policies and our Code of Conduct.
 
Facility Optimization Solutions LLC. and CannonDesign is an Equal Opportunity Employer. CannonDesign is committed to maintaining a work environment that is free from any and all forms of unlawful discrimination and harassment. It is therefore the firm’s policy to prohibit discrimination and harassment against any applicant, CannonDesign employee, vendor, contractor, or client on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. It is also CannonDesign’s policy to prohibit any and all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, or participated in a firm or agency investigation into such complaints.
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Average salary estimate

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$96300K
$120400K

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What You Should Know About Regional Account Manager, CannonDesign

Are you ready to take on a leadership role that makes a real difference in the construction industry? Join Facility Optimization Solutions, LLC (FOS), a subsidiary of CannonDesign, as a Regional Account Manager! In this remote position, you’ll play a crucial role overseeing daily operations in the Central region of the United States, ensuring our account managers are set up for success while addressing contractor and client conflicts head-on. With a strong foundation in construction, you’ll view programs and projects through the eyes of owners, contractors, and our firm, allowing you to provide well-rounded guidance. Your responsibilities will include managing compliance with contract requirements, conducting quarterly reviews, and preparing budgets based on project scopes. You’ll also be the liaison between account managers and support services, assisting with training and development to foster team growth. Sales and marketing support will be key as you pursue new business, all while maintaining regular program updates to management. Your extensive experience (10+ years in Job Order Contracting and 3 years in leadership) will shine as you coordinate efforts across various teams, enhancing our commitment to client satisfaction. FOS values flexibility and inclusivity, offering a competitive benefits package, career growth opportunities, and the chance to be part of a team ranked #1 worldwide for facility-related services. If you’re self-motivated, have excellent client-facing skills, and are ready to make an impact, we want to hear from you!

Frequently Asked Questions (FAQs) for Regional Account Manager Role at CannonDesign
What are the main responsibilities of a Regional Account Manager at Facility Optimization Solutions, LLC?

As a Regional Account Manager at Facility Optimization Solutions, LLC, you will oversee daily operations in the Central region of the United States, handle contractor and client conflicts, manage compliance with contract requirements, track program costs, and develop budgets. You will also conduct quarterly reviews, provide updates to management, and support Account Managers in training and development, all while maximizing client satisfaction.

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What qualifications are required for the Regional Account Manager position at FOS?

To be considered for the Regional Account Manager position at Facility Optimization Solutions, LLC, candidates must have a minimum of 10 years of Job Order Contracting (JOC) experience and at least 3 years in a leadership role. A well-rounded construction background, strong interpersonal skills, and proficiency in Microsoft Office are essential. While a bachelor’s degree in a relevant field is preferred, professional credentials like CJP or PMP will enhance your application.

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What kind of work environment can employees expect at Facility Optimization Solutions, LLC?

Employees at Facility Optimization Solutions, LLC can look forward to a flexible work environment that includes the option to work remotely. The company promotes an inclusive atmosphere, encouraging team collaboration and personal growth. Plus, the competitive benefits package includes generous paid time off, professional development coaching, and comprehensive health coverage, making it a great place to build your career.

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How does Facility Optimization Solutions, LLC support professional growth for its employees?

FOS is committed to the professional development of its employees. As a Regional Account Manager, you'll benefit from coaching with leadership that facilitates career pathing, allowing you to grow and expand your skillset. The company fosters an environment that encourages individuals to showcase their strengths and passions, leading to personal and organizational success.

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What is the expected salary range for a Regional Account Manager at FOS?

The salary range for the Regional Account Manager position at Facility Optimization Solutions, LLC is between $96,300 and $120,400 annually. This amount reflects the anticipated base compensation at the time of posting but may vary based on geographic location, experience, and skill level. Employees may also be eligible for discretionary bonuses and an attractive benefits package.

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Common Interview Questions for Regional Account Manager
Can you describe your experience with Job Order Contracting as a Regional Account Manager?

When answering this question, provide specific examples of your experience with Job Order Contracting (JOC). Discuss the types of projects you’ve worked on, your role in managing contracts, and how you ensured compliance. Highlight any leadership exercises where you coordinated with different stakeholders, illustrating your ability to see projects from multiple perspectives.

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How do you handle conflicts between clients and contractors?

To effectively address this question, share a tangible example of a conflict you've resolved in the past. Highlight your problem-solving skills, your approach to communication, and how you managed to balance the interests of both parties, ensuring that the project's integrity remained intact while fostering a cooperative environment.

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What strategies do you use to prepare and manage budgets for multiple clients?

Focus on describing your methodical approach to budget management. Explain how you analyze project scopes, assess resource requirements, and track individual program costs. Discuss tools you utilize for tracking and how you keep clients informed about budget status throughout the project lifecycle.

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How do you ensure compliance with contract requirements?

In your response, detail your process for reviewing client programs against contract specifications. Explain how you conduct regular audits and client reviews to catch any compliance issues early. Mention collaboration with legal or compliance teams and the importance of maintaining thorough documentation.

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What role do you think communication plays in project management?

Communication is critical in project management, especially in a regional account management role. Share how you prioritize clear, consistent communication with clients and team members. Provide examples of how effective communication has led to successful project outcomes and positively impacted client relationships.

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Describe a time when you successfully managed a diverse team.

When discussing this question, provide an example that highlights your leadership qualities. Discuss how you motivated team members, tailored your approach to individual strengths, and addressed any team challenges. Highlight the outcomes of your management style and how it benefited project delivery.

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What experience do you have with creating and managing project schedules?

Here, you can discuss specific tools you’ve used for creating schedules, as well as your methodology for keeping projects on track. Describe your experience coordinating deadlines with various teams and how you adjust schedules in response to unforeseen changes.

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How do you track individual program costs effectively?

Demonstrate your knowledge of cost tracking methods and tools. Discuss how you break down program costs into manageable segments, keep accurate records, and report findings to stakeholders. Include how you have adjusted plans based on budget variances in the past.

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What sets you apart from other candidates for the Regional Account Manager position?

This is your opportunity to sell yourself. Discuss your unique experiences, insights into the construction industry, and what motivates you. Highlight your proven track record of building strong client relationships and delivering successful projects on time and within budget, showcasing how these qualities align with FOS's values.

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How do you stay current with industry trends and regulations?

When addressing this, discuss the resources you use to stay informed, such as attending workshops, reading industry publications, and participating in professional organizations. Emphasize your commitment to continuous improvement and how staying updated helps you bring value to your role as a Regional Account Manager.

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Full-time, remote
DATE POSTED
February 18, 2025

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